Customer Care Specialist/Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelor's degree in Commerce

Last Active

May 5th, 2024 (6 days ago)

Member Since

March 11th, 2018

Profile Description

I am Upgrade to see actual info Upgrade to see actual info, a graduate of the University of Santo Tomas with a Bachelor's degree in Commerce. 

I'm a highly-skilled, computer-savvy professional who has a burning passion for helping customers and going the extra mile for them. 

I have 15 solid years of expertise in the customer service industry (the past five years of which working with e-commerce companies as a non-voice customer care specialist/technical support and social media moderator), giving me a huge edge in helping you build a loyal customer base, primarily by providing and maintaining stellar customer support at all times. I have supported customers from all over the world, so I know how important it is to be able to establish a good relationship or a nice impression even when email or live chat are the only viable connection. 

My main focus is helping you with the stuff you don't have the time to do so that you can focus on other vital areas of your business! And I am continuously learning -- if I don't have the specific skill you need today, you can rest assured I'll be ready to learn it quickly. 

I work well independently or with a team with very minimal supervision; I'm self-motivated, always regarded as an awesome team player, and I take pride in my English proficiency especially in written communication. I'm also well-acquainted with most CRM software, basic WordPress, as well as Microsoft and Google productivity apps, so I can certainly be up to speed with the job responsibilities in no time. 

That said, if you are a company/client who can provide long-term job stability and is in search of an individual who possesses a positive attitude, a person you can fully rely on to handle the tasks you require efficiently and effectively, I'm confident we will have fun working together.