Rockstar E-Commerce VA|Order Fulfillment|Shopify Admin

Overview

Looking for full-time work (7 hours/day)

at $6.00/hour ($924.00/month)

Bachelors degree

Last Active

November 28th, 2023 (242 days ago)

Member Since

February 28th, 2018

Profile Description

I've had the privilege of serving as an e-commerce Virtual Assistant for over four years, and this journey has been incredibly transformative for me. The remote work environment has allowed me to delve deeper into self-discovery and understand my true potential. I have always been fueled by a desire to learn and grow, readily embracing new challenges.

In my prior role within the corporate world, I accumulated five years of experience in Service Desk and Software IT Support. I thoroughly enjoy troubleshooting a diverse range of technical issues, particularly related to Financial Modelling Software and Desktop Windows environments.
I firmly believe that my combined experience in the technical field and customer support equips me to be an excellent fit for potential employers.

Regarding compensation, I am flexible and open to negotiation based on the specific job requirements. I am available for both daytime and night shifts, demonstrating my commitment to meeting your business needs. I am eager to share more about my professional background at your convenience.

Virtual Assistance / Customer Service Skills:
Proficient in product listing through ShopifyExpertise in email handling and management via Zendesk, encompassing order inquiries, order fulfillment updates, refunds, returns, discounts, and reshipments

Skilled in managing Shopify stores such as updating product listings, issuing discount codes, checking inventory, and issuing refund. 

Proficient in Google Sheets, file sharing, and uploading to Google Drive
Familiarity with LastPass password management

Adept at addressing social media comments and managing Facebook pages
Competent in checking order fulfillment status via Channel Advisor/Shopify and sending tracking information to customers in Google Suite file management and data entry

IT Support / Software Support (Technical) Skills:
Proficient in handling IT support inquiries through Service Now and Vivadesk ticketing toolExperience in handling both inbound and outbound callsEmail management via Microsoft OutlookProficient in troubleshooting Windows password login and active directory domain (AD), especially in new user account creation and leaver account deletionSkilled in iUpgrade to see actual info ticket and service ticket loggingProficient in triaging emails and replicating software issues for potential bugsCapable of handling software requests for assistance (problems)Expertise in troubleshooting financial modelling software and identifying root causes of software issuesProficient in analyzing software issues and proposing solutions to customersSkilled in coordinating with product developers for reported software bugsExperience in participating in WebEx conference calls and utilizing TeamViewer for remote connections.I hope this provides a comprehensive overview of my qualifications and experience. If you have any further questions or need additional details, I am more than happy to assist.