I've had the privilege of serving as an e-commerce Virtual Assistant for over four years, and this journey has been incredibly transformative for me. The remote work environment has allowed me to delve deeper into self-discovery and understand my true potential. I have always been fueled by a desire to learn and grow, readily embracing new challenges.
In my prior role within the corporate world, I accumulated five years of experience in Service Desk and Software IT Support. I thoroughly enjoy troubleshooting a diverse range of technical issues, particularly related to Financial Modelling Software and Desktop Windows environments.
I firmly believe that my combined experience in the technical field and customer support equips me to be an excellent fit for potential employers.
Regarding compensation, I am flexible and open to negotiation based on the specific job requirements. I am available for both daytime and night shifts, demonstrating my commitment to meeting your business needs. I am eager to share more about my professional background at your convenience.
Virtual Assistance / Customer Service Skills:
Proficient in product listing through ShopifyExpertise in
Skilled in managing Shopify stores such as updating product listings, issuing discount codes, checking inventory, and issuing refund.
Proficient in Google Sheets, file sharing, and uploading to Google Drive
Familiarity with LastPass password management
Adept at addressing social media comments and managing
Competent in checking order fulfillment status via Channel Advisor/Shopify and sending tracking information to customers in Google Suite file management and data entry
IT Support / Software Support (Technical) Skills:
Proficient in handling IT support inquiries through Service Now and Vivadesk ticketing toolExperience in handling both inbound and outbound call
“I have a team of 6 VA's that pretty much do everything for me”
Elishama JilesSEE MORE REAL RESULTS
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