Most of my professional life has revolved around customer service. Ever since starting out as Ticketing Officer for a travel and tours company, it has been my passion to give about the best experience to clients, providing the best solutions while keeping up with expected standards.
As someone who has worked in the many facets of the industry, I am someone who is conversational to the client, relating seemingly complex solutions that could be easily digested and understood as I believe that excellent products should coincide with an excellent customer service experience.
With that said, I have gained the necessary experience, providing customer support, customer retention, client engagement through different mediums, emphasizing on phone,
Having the experience of being a freelancer and a regular employee, this enables me to see things in different perspectives that could be of great use to those of whom I’m working with.
Should you have any other additional questions, feel free to send me a message.
While working as a travel planner, I was tasked with assisting and panning out specific appointments, conducting research as well as coordinating tour packages for suitable tourists that would be availing the specific service.
Working under the BPO industry, it is a staple that one must learn the English language and have a complete command of it. Pairing together with experience, I am able to gain the complete command of the language and engaged in conversations under a neutral accent.
My career revolves around Customer Success and Customer Care. As a Technical and Customer Service Support, I able to provide effective instruction through phone and and/or e-mail.
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