Customer Service Champion

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (15 days ago)

Member Since

February 22nd, 2018

Profile Description

I am a customer service champion, flexible and can work with integrity. I have over 12 years work experience in the customer service industry.
With my most recent experience as an eCommerce Service Manager, I was doing the following below:
1. Recruit, mentor and develop customer service agents.
2. Take ownership of customers issues and follow problems through resolution. I have experience with Freshdesk, Zendesk and messaging platforms of Amazon, eBay and Walmart.
3. Prepare Sales reports for B2C and B2B side of the business- own website and e-commerce platforms conversion numbers.
4. Making sure refund/return and replacements are handled in accordance to company's policy.
5. I was also responsible in doing Keyword Research for new products, overseeing product research, checking suppliers on Alibaba. So with this task, I have experienced using Helium 10.
6. Monitor Product Reviews and Merchant Feedback, and be aggressive in terms of feedback revision efforts following of course T&Cs of the e-commerce platform such as Amazon.
You see, I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.
And I would be delighted to discuss any possible vacancy with you at your convenience, and anything else you may need help with!