E-commerce Operations Manager | 10 Years Shopee, Lazada & TikTok Shop | Sourcing

Product Sourcing & Supplier Research · Alibaba / Global Supplier Negotiation · Cost Analysis & Profit Margin Calculation · Quality Validation & Sample Coordination · Market & Product Research · Supplier Communication & Coordination · 7 years sourcing directly from China, managing $650,000+ in procurement across 62 suppliers and 507 transactions. Platforms & Tools: Alibaba (Enterprise-tier buyer) · AliExpress · 1688 · Taobao · Helium 10 · Claude AI (product research) · Shopee & Lazada ecosystems

Oversees full store operations across Shopee, Lazada, and TikTok Shop · Generated $1.35M+ USD in total Shopee sales over 10 years · Managed team (packaging, logistics, 3PL coordination) and trained part-time assistants · Creates and improves SOPs that cut processing errors by 37% and returns by up to 80% · Analyzes performance (sales, conversion, SLA, KPIs) and conducts P&L analysis · Handles crisis management (stockouts, shipping delays) · Coordinates across functions (marketing, warehouse, support). Tools Used: BigSeller · XMHelper · Helium 10 · Google Sheets (order tracking, workflow, daily inventory) · Google Drive

Create and optimize product listings across Shopee, Lazada, and TikTok Shop · Upload product images, descriptions, and variations for 183+ active SKUs · Marketplace SEO and keyword research to improve visibility · Monitor pricing and run promotions, including dynamic competitor-based pricing · Manage stock levels and availability to prevent stockouts and dead stock · Handle marketplace ranking strategies · Coordinate campaign listings for major sales events (11.11, 12.12). Tools Used: BigSeller · XMHelper (bulk uploads and inventory sync) · Helium 10 (keyword research) · Google Sheets · Google Drive · Claude AI & ChatGPT (product optimization and listing copy)

Product & Category Optimization across Shopee, Lazada, and TikTok Shop · Keyword Research & Competitor Analysis · Product Title & Description Optimization for search and conversion · Marketplace SEO and Sponsored Ads Optimization (Shopee Ads, Lazada Ads) · Organic Traffic Growth Strategies across 183+ active SKUs · Conversion Rate Optimization within platforms · A/B testing of listings and ad creatives. Tools Used: Helium 10 (keyword and product research) · Shopee & Lazada Seller Center analytics · Claude AI & ChatGPT (product optimization and keyword placement)

Create and optimize product listings across Shopee, Lazada, and TikTok Shop · Upload product images, descriptions, and variations for 183+ active SKUs · Marketplace SEO and keyword research to improve visibility · Monitor pricing and run promotions, including dynamic competitor-based pricing · Manage stock levels and availability to prevent stockouts and dead stock · Handle marketplace ranking strategies · Coordinate campaign listings for major sales events (11.11, 12.12). Tools Used: BigSeller · XMHelper (bulk uploads and inventory sync) · Helium 10 (keyword research) · Google Sheets · Google Drive · Claude AI & ChatGPT (product optimization and listing copy)

Handle customer inquiries across email, chat, and marketplace messaging · Order management support across Shopee, Lazada, and TikTok Shop · Process returns, refunds, exchanges, and dispute resolution · Manage shipping and delivery concerns and order tracking · Maintained a 95% chat response rate and Preferred Seller status (CX KPI focus) · Deployed and managed Shopee's AI Assistant to auto-resolve 75-85% of inquiries while personally handling escalations · Applied retention strategies (thank-you notes, 5-star review requests). Platforms & Tools: Shopee, Lazada & TikTok Seller Centers (AI-assisted) · BigSeller · Gmail · Yahoo Mail

Pick and pack orders accurately · Verify product quality and quantity before dispatch · Print shipping labels and invoices · Update order status in seller systems · Coordinate with 3PL providers and freight forwarders · Processed 200-300+ orders per day during regular operations, scaling through major campaigns (11.11, 12.12) without SLA breaches · Maintained 97% on-time shipping rate and 1?ncellation rate on Lazada · Managed the full flow from packing to 3PL handover · Documented fulfillment SOPs that cut processing time per order by 18% and reduced errors by 37%. Tools Used: BigSeller · XMHelper · Google Sheets (order tracking) · Shopee, Lazada & TikTok Seller Centers

Inspect items for defects, damage, or inconsistencies · Verify correct product, variant, and quantity · Check packaging condition and completeness · Approve or reject items before dispatch · Coordinate samples and validate quality from suppliers before bulk orders · First line of defense against bad orders and returns.