Customer Support|DataEntry and Chargeback Dispute Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Education

Last Active

February 1st, 2024 (85 days ago)

Member Since

February 18th, 2018

Profile Description

Your goals become my focus, your satisfaction is my 101% mission
*Your Customer Support and Data Entry Rockstar
*5+ Years of PRO Customer Support Experience
*Flexible skill sets
*Top 3% on a freelancers community with 100% Job Success

I am keen on details, trustworthy, and very reliable. I am flexible, willing to learn different tasks, and can handle pressure. Experience the difference of a truly reliable freelancer!

As a Rockstar VA and a Customer Support Professional, my deliverables are:
-Exceptional communication skills
-Personalized responses
-Proactiveness and initiative
-Patience and empathy
-Problem-solving skills
-High accuracy and attention to detail

TECHNICAL SKILLS
-CRM Utilization:
I am proficient in using various CRM systems to manage customer interactions, track progress, and maintain accurate records.
-Help Desk Ticketing Software (Zendesk, Salesforce, Freshdesk, Front for Outreach Service):
I have expertise in using various help desk ticketing systems to create, manage, and resolve customer tickets efficiently.
-Google Workspace:
I am proficient in using Google Workspace applications, including Gmail, Calendar, Drive, Docs, Sheets, and Slides, to collaborate with teaUpgrade to see actual infombers and manage workflow.
-Microsoft Office:
I am proficient in using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, to create documents, spreadsheets, presentations, and manage email communications.
-Internet Research:
I am skilled in conducting thorough online research to gather information, identify trends, and support customer inquiries.
-Handling Stripe Bank Disputes:
I am experienced in handling chargeback/disputes and resolving payment issues promptly and effectively.
-Product Description Writing:
I can write compelling and persuasive product descriptions that highlight key features, benefits, and selling points. I am skilled at tailoring product descriptions to specific target audiences and search engine optimization (SEO) principles.

BONUS SKILLS
-Canva and Canva Pro
-Basic Adobe Illustrator
-Basic Adobe Photoshop
-Google Maps
-GIS web app for locating and measuring properties
-Facebook Ads