Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree in Hotel and Restaurant Management

Last Active

May 14th, 2024 (3 days ago)

Member Since

February 17th, 2018

Profile Description

“I assist dental offices in providing patient care, analyzing patient care, and improving workflows ensuring higher customer satisfaction rates. I also cater guidance on practice management strategies, resulting in reduced customer agitation and increased revenue for dental businesses.”

1. Dedicated Dental Support
2. Organized and Meticulous Dental Claims Specialist/biller
3. Dynamic
4. Email, SMS, and Live Chat Support
5. A+ Virtual Assistant
 
I WOULD LIKE TO SHOW SOME OF MY EXPERTISE FOR YOUR CONVENIENCE:

1. Entering data using dental practice management software (PMS)
2. Uploading completed insurance verification form in Open Dental
3. Obtaining complete dental benefit breakdown and eligibility via fax, web portal, and over the phone 
4. Processing and checking claims and pre-determination status
5. Managing AR, payments, and aging claims
 
 
CERTIFICATIONS:
1. Six Sigma White Belt
2. Customer Experience Training Certification
 
KNOWLEDGEABLE OF THE FOLLOWING TOOLS: 
Google Suite, Microsoft Office (Word, PowerPoint, Excel, Forms, Teams, SharePoint, Canva, Zoom, Slack.
 
EXPERIENCE:
(3 YEARS+) Customer Service Representative - United Health Group (Inbound Calls)
(2 YEARS+) Quality Assurance Specialist/Insight and Analytics in Teletech
(6 MONTHS) Customer Service Rep and OJT Coach in Optum Global Solutions
(2 YEARS +) Account Dental Virtual Assistant in (US Based Dental Office)
(6 MONTHS +) Remote Behavioural Health Insurance Verification Specialist in Zealie LLC (US Based)
 
EDUCATION: 
Associate in Hotel and Restaurant Management [Graduated year 2011]