Executive Virtual Assistant | Amazon Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 5th, 2026 (today)

Member Since

February 12th, 2018

Profile Description

Hi, I'm ---------- ---------- ---------- — a dedicated and detail-oriented Virtual Assistant with over 5 years of experience supporting entrepreneurs, small businesses, and e-commerce brands. I specialize in administrative assistance, customer service, data entry, product research, Amazon product listing, competitor analysis, and supplier sourcing.
I am highly skilled in Microsoft Office, Google Workspace, Canva, Concur, and various communication tools like Zoom and Skype. I have also completed Amazon Virtual Assistant training through AmazeNation, gaining hands-on experience with product listing audits, keyword optimization, sourcing suppliers from Alibaba, and managing Amazon Seller Central tasks.
I pride myself on being reliable, efficient, and a fast learner who can work independently with minimal supervision. My goal is to help businesses grow by providing top-notch virtual assistance with professionalism, accuracy, and a positive attitude.
I am passionate about continuous learning and always open to new opportunities to expand my skills. Let's work together to take your business to the next level!

????Virtual Assistant – Live Chat Support (Storage Facility using Grasshopper)

As a Virtual Assistant providing Live Chat Support for a storage facility, your main role is to assist customers in real-time through online chat and phone communication, helping ensure a smooth and professional customer experience. Using tools like Grasshopper (for call and message management), you handle inquiries, provide support, and manage customer concerns efficiently and courteously.

General Responsibilities:

1. Customer Service & Live Chat Support
?Respond to inquiries about available storage units, pricing, access hours, and facility policies.
?Assist customers in reserving units, updating contact details, and answering general questions.
?Offer friendly, helpful, and timely responses to both potential and current tenants.

2. Call & Message Management via Grasshopper
?Answer and route calls using the Grasshopper system.
?Check voicemails, return missed calls, and send follow-up messages as needed.
?Monitor and respond to text messages from current and potential tenants.
3. Scheduling & Coordination
?Assist in booking move-in/move-out dates or arranging appointments for facility visits.
?Coordinate with on-site staff or management for unit availability or special requests.
4. Account & Payment Inquiries
?Answer questions about billing, due dates, fees, or payment methods.
?Direct customers to online payment portals or escalate complex billing concerns to the appropriate team.
5. Documentation & Reporting
?Log customer interactions, updates, or requests in internal systems or spreadsheets.
?Notify management of urgent issues or repeat complaints.
6. Policy Reminders & Notifications
?Send reminders about due payments, move-out deadlines, gate access codes, or facility rules.
?Notify tenants of upcoming maintenance, closures, or changes in hours.