As a Virtual Assistant, I have handled Logistics, Accounts Receivables, Appointment Setting, Property Management for Short Term Rental, Transcribing (audio and Menu Transcriber/QA),
As a previous Human Resources Manager, my tasks are recruiting people, payroll, employee benefits, employee development training, creating bylaws, and implementing policies and memos. And recently had training for Real Estate Investment.
As a previous Administrator, my task is taking care of the business permit, scheduling, procurement, supplies, marketing needs from layout to purchasing, financial reports, client communication, event coordination,
As a previous Personal Assistant, my tasks are managing everyday schedules, presentations, research, feasibility study, event planning, creating a speech for important events, banking needs, procurement, making sure all bills are paid, financial reporting,
As a previous Customer Service Representative for BPO, I handled several accounts.
1. US Retail Account - order taking, billing queries, returns and exchange, warranty services, delivery information, payment processing, refunds, complaints, compensation, and more.
2. US and UK Telecommunication account - order taking, billing queries, returns and exchanges, warranty services, delivery information, payment processing, refunds, complaints, compensation, basic troubleshooting, account management, mobile app support, and more.
As a previous Tier 2 Technical Support Representative for BPO for US High-Speed Internet Service Provider, my tasks are basic and advanced troubleshooting for mobile phones and computers, WiFi connections, mobile and app support, outage problems, ordering tech-out service, and more.
As a previous Banker Associate for 2 US banks, I handled mortgage and card security.
1. Mortgage - account maintenance, billing, explain the coverage of their loans, terms of the loan, changes of their mortgage note such as assumptions, escrow, insurance, taxes, etc.
2. Card Security - as a fraud specialist my task is specifically for cards and checking accounts. I process disputes, and replacements, and block and unblock cards due to fraudulent activities. Verify charges that were flagged as suspicious or fraudulent, and explain what can be done and prevention.
Experience: 1 - 2 years
I handled accounts receivables for a logistics company based in the US for more than a year now.
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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