Jerlan

Ringcentral Partner Escalation Specialist 

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

January 27th, 2018

Profile Description



Taking the commanding lead on managing action plans, internal status updates, and customer

communication during critical iUpgrade to see actual info and escalations.


A high visibility position that requires frequent interaction with senior management, Sales, Service

Engineering, telco operations, external partners and customers.


Partner cross-functionally with support and sales to resolve technical escalations and drive positive

customer satisfaction. Ensure customer satisfaction: addressing technical demands and acting as a partner

liaison to better support customers acquired through the Channel

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Basic Information

Age
38
Gender
Male
Website
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Address
Caloocan, Manila
Tests Taken
IQ
Score:  114
DISC
Dominance: 41
Influence: 13
Steadiness: 9
Compliance: 37
English
C1(Advanced)
Uploaded ID
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