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MANAGER FOR OPERATIONS / REAL ESTATE / SHOPIFY / COLD CALL

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 90,000.00/month ( $1,862 USD )
40 hrs/wk ( $10.58 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
1yr as Manager for entire PH-based team; 2yrs Appointment Setting; 1yr Shopify
BASIC INFORMATION
Age:
34
Gender:
Female
Tests Taken:
IQ
Score:  110

DISC
Compliance:23
Dominance:31
Influence:20
Steadiness:27

English
 C2(Advanced/Mastery)
Last Active:
2020-08-09
Member Since:
2018-01-26
SKILL SUMMARY

I am a creative problem solver and I get the job done. I like to think within the box, outside the box and even transform that box into a treasure chest full of possibilities. I like to make tasks easier and simpler in order to produce the required results and then aim for the next high up or start the quest for the next breakthrough.
I have a knack for rolling up my sleeves and figuring things out on my own, but I know when to ask questions and what questions to ask.
I love spreadsheets and logic puzzles - they are food for my brain! I use various software applications and continuously add more to the list. Technology is a never ending pit of new discoveries and I don't put a limit to what I can do or what knowledge I can acquire.
When I am asked to do a task and it's something probable, I always answer Yes or maybe Later - but never a No. I make it happen if it needs to happen or I'll offer practical alternatives.
I love managing people and directing them towards the goal - pushing, supporting, coaching and motivating them all at the same time.

WORK EXPERIENCE
REAL-ESTATE (Currently-employed) - Operations Manager Capacity
>Manage the entire PH-based contractors  (25+ Filipino VAs consisting of Concierges/Appointment Setters, Receptionists, Encoders, Transaction Coordinators, Accountant, IT Specialist, Trainers).
>Supervise daily operations. My tasks include: Payroll, Scheduling, Process Creation and Improvements, Production, Lead Management, CRM Management, Recruitment, Training, Performance Evaluation, Reports, Social Media Management, Email Marketing, Content Creation, Calendar Management and Rocket Science. Sky's the limit. 
>Recently, our company launched a website to generate our own leads to bring the costs down and get warmer and exclusive leads in the process 
>Prior to being promoted to supervise the PH team, I was a regular Concierge (Real Estate VA / Appointment setter). I make outbound calls (and answer inbound calls) and set up showing appointments for our Realtors in FL and CA

SHOPIFY / E-COMMERCE - Customer Support / Shop Management Trainee
>Worked for Shopify stores and trained with Zendesk, Ontraport, Shipbob and Shipstation. 
>Answer tickets and customer inquiries about their orders thru Zendesk and Facebook Messenger. 
>Handle all issues and queries in less than 24hrs
>Handle escalations like Refunds, Manual orders, Return/Replacement requests, etc. 

REAL ESTATE - Part-time Cold Calller
>Make outbound calls (cold calling) using Mojo dialer to reach out to homeowners and identify possible sellers.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Excel
  • Human Resource Management
  • Recruitment Assistant
  • Speaking
  • Translation
  • Writing
  • Sales Representative
  • Telemarketing
  • Inventory Management
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Excel
  • Human Resource Management
  • Project Coordinator
  • Recruitment Assistant

English
EXPERIENCE

I am very comfortable conversing with anybody in English.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Marketing & Sales
SKILL RATING
  • Sales Representative
  • Telemarketing

Finance & Management
EXPERIENCE


SKILL RATING
  • Accounting
  • Business Plans
  • Financial Analysis
  • Inventory Management

Customer Service & Admin Support
EXPERIENCE


SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Phone Support

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