I am a creative problem solver and I get the job done. I like to think within the box, outside the box and even transform that box into a treasure chest full of possibilities. I like to make tasks easier and simpler in order to produce the required results and then aim for the next high up or start the quest for the next breakthrough.
I have a knack for rolling up my sleeves and figuring things out on my own, but I know when to ask questions and what questions to ask.
I love spreadsheets and logic puzzles - they are food for my brain! I use various software applications and continuously add more to the list. Technology is a never ending pit of new discoveries and I don't put a limit to what I can do or what knowledge I can acquire.
When I am asked to do a task and it's something probable, I always answer Yes or maybe Later - but never a No. I make it happen if it needs to happen or I'll offer practical alternatives.
I love managing people and directing them towards the goal - pushing, supporting, coaching and motivating them all at the same time.
REAL-ESTATE (Currently-employed) - Operations Manager Capacity
>Manage the entire PH-based contractors (25+ Filipino VAs consisting of Concierges/Appointment Setters, Receptionists, Encoders, Transaction Coordinators, Accountant, IT Specialist, Trainers).
>Supervise daily operations. My tasks include: Payroll, Scheduling, Process Creation and Improvements, Production, Lead Management, CRM Management, Recruitment, Training, Performance Evaluation, Reports, Social Media Management,
>Recently, our company launched a website to generate our own leads to bring the costs down and get warmer and exclusive leads in the process
>Prior to being promoted to supervise the PH team, I was a regular Concierge (Real Estate VA / Appointment setter). I make outbound calls (and answer inbound calls) and set up showing appointments for our Realtors in FL and CA
SHOPIFY / E-COMMERCE - Customer Support / Shop Management Trainee
>Worked for Shopify stores and trained with Zendesk, Ontraport, Shipbob and Shipstation.
>Answer tickets and customer inquiries about their orders thru Zendesk and
>Handle all issues and queries in less than 24hrs
>Handle escalations like Refunds, Manual orders, Return/Replacement requests, etc.
REAL ESTATE - Part-time Cold Calller
>Make outbound calls (cold calling) using Mojo dialer to reach out to homeowners and identify possible sellers.
I am very comfortable conversing with anybody in English.
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