Virtual Assistant/Customer Service Advocate

I am a dedicated and skilled customer service advocate with over 5 years of experience in the field. My goal is to ensure that every customer receives the best possible service and leaves with a positive impression of the company. I take pride in being a patient, empathetic listener who can understand a customer's needs and provide solutions that meet those needs. I am skilled in conflict resolution and can diffuse tense situations by remaining calm and professional. I believe in going above and beyond to provide exceptional customer service, whether that means resolving complex issues, following up with customers to ensure their satisfaction, or proactively reaching out to customers to address any concerns they may have. My commitment to providing outstanding customer service has resulted in positive feedback and high customer satisfaction ratings from both customers and management.

I am confident in my ability to create accurate and high-quality transcripts. Over the past three years, I have created transcripts for a variety of clients, including academic researchers and podcasters. I have experience creating both verbatim transcripts and summaries, as well as transcripts with timestamps for videos and audio recordings. To ensure the accuracy of my transcripts, I use a rigorous quality control process that involves proofreading and editing each transcript multiple times. I also use automated tools, such as grammar checkers and spell-checkers, to catch any errors that I may have missed.

I am proficient in using WordPress and have worked with the platform for over 7 years. During this time, I have created and customized numerous websites for clients from different industries, including e-commerce, blogs, and corporate websites. I have experience in all aspects of WordPress website creation, including theme installation and customization, plugin installation and configuration, and website optimization for search engines. Additionally, I have a deep understanding of HTML and CSS, which enables me to customize the websites as per my client's requirements. I am passionate about using WordPress to create beautiful, functional websites that are tailored to meet the needs of my clients.