Shem

Experienced Customer Service Professional

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Overview

Looking for full-time work (8 hours/day)

at $4.75/hour ($914.56/month)

Bachelor of Science in Computer Science

Last Active

May 14th, 2026 (28 days ago)

Member Since

May 30th, 2011

Profile Description

My areas of expertise ranges from dial-up to broadband internet connection troubleshooting, computer desktop issue troubleshooting, basic home wireless and wired networking, file sharing set-up, MS outlook, Outlook express and windows mail set-up, and other third party email set-up and troubleshooting. I also do repair and re-installation of windows operating system, data back-up, virus and spyware removal. I am also experienced with remote desktop access.
My skills are not limited to troubleshooting. I am sales trained. I am skilled with
delivering sales since one of the accounts I used to work also requires me to build the need for customers and make recommendations of up-selling upgrades and subscriptions essential for the customer's needs. I have work experience in all forms of support either voice, chat and email.
I am proficiently knowledgeable in MS Office applications including MS WORD, MS EXCEL, MS POWERPOINT. I am familiar with copy and paste transfer to spreadsheet or excel. I am experienced with file/data conversions to PDF, excel or word.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Accounting » Banking

Experience: 2 - 5 years

Worked as a front-line Customer Experience Professional for a US-based financial institution, supporting its core consumer and retail banking department.

Basic Information

Age: 48

Gender: Male

Website: Sign Up with Pro Account to View

Address: Makati City, Metro Manila

Tests Taken: IQ
Score: 105: DISC
Dominance: 17%
Influence: 38%
Steadiness: 22%
Compliance: 22%: English
C2(Advanced/Mastery)