Customer Service, Social Media, Email, Chat & LiveOps Expert

Overview

Looking for full-time work (8 hours/day)

at $9.90/hour ($1,742.40/month)

Bachelors degree

Last Active

April 24th, 2024 (14 days ago)

Member Since

January 12th, 2018

Profile Description

Professional Profile

- Experienced Customer Support Specialist and Operations Professional
- Overall proficient in Account Management, Billing & Disputes, Fraud Detection, Social Media Moderation, Logistics, Technical Support, Marketing and Sales

Work Experience
BPO Industry Expertise (Upgrade to see actual info)
- Accomplished background in Customer Support with international clientele from the US, Canada, Australia, and New Upgrade to see actual infomunication is done via phone, emails, and live chats.

Remote Work (2018 - up to present)

E-commerce Support
- Managed Customer Support, Emails, Chats, and Back Office admin tasks for an E-commerce client.
- Handled Billing inquiries, Dispute Resolution, Product Sourcing, Order Processing, and Track and Trace. Familiar with Shopify, Dropified, AliExpress, and Alibaba

Retail Logistics Specialist
- Worked for a Retail Logistics company, managing orders for renowned vendors (e.g., Walmart, Burlington, Macy's & Nordstrom).
- Proficient in EDI system usage, ensuring accurate shipping documentation, such as Manifest forms, Packing Slips, Labels, Bills of Lading, ASNs, Packing lists, and Order Acknowledgements.

Cryptocurrency Signal Provider 
- Customer Support and Social Media Admin, actively participated in marketing.- Expertise in Instagram Marketing for influencer outreach.

Rebates In-App Support 
- Handled customer inquiries, verified legitimate receipts, and flagged fraudulent activity.

Live Ops Monetization Admin in the Mobile-Gaming industry
- Managed CRM and VIP players in casino and board games mobile apps.
- Created challenges to boost app usage and balanced the in-game economy.

Fintech Rent-Reporting App
- Customer Support Chat Specialist for all potential and existing customers-
 Part of the verifications team responsible for validating the authenticity of documents and identifying any potentially fraudulent ones.

Professional Strengths
- Detail-oriented and efficient in diverse roles.- Fast learner, adept at working independently with minimal supervision.- Thrives in a freelancing environment, embracing flexibility and learning opportunities.

Feel free to contact me and let's collaborate! Have a great day!