Automation-Focused Virtual Assistant | Tech-Savvy Systems Support | Automation &

I have experience using Monday.com for task tracking, workflow organization, and team collaboration, including managing boards, updating task statuses, and tracking project progress. In addition to daily operations, I have implemented automations using Zapier, such as syncing contact data from Monday.com to Mailchimp whenever new items are added, and connecting Calendly bookings to Monday.com to automatically create and update records. These automations help reduce manual data entry and improve workflow efficiency.

I have practical experience working with GoHighLevel (GHL) to support automation and operations, including workflow setup, lead handling, notifications, and task automation. I use GHL alongside other tools to streamline processes and improve operational efficiency.

I have over one year of hands-on experience using Zapier to automate business and administrative processes. I create workflows using triggers and actions, connect multiple apps, manage data flow, and reduce manual tasks. I am comfortable maintaining existing automations and making adjustments as business needs change.

I have more than a year of practical experience building and maintaining automations using Zapier and GoHighLevel (GHL). I have worked on workflow automation for lead handling, notifications, data syncing, and task automation. I am currently learning n8n and actively building automation projects to strengthen my skills in advanced workflow logic and integrations.

I have nearly six years of experience providing customer support for online businesses, particularly in e-commerce environments. I have handled a wide range of order-related concerns including shipping delays, damaged or incorrect items, tracking issues, and returns and refunds. I am experienced in managing customer inquiries through email and support systems while maintaining a professional and solution-focused approach, even in challenging situations. In addition, I have worked closely with suppliers and internal teams to manage inventory concerns, assist with new product additions, and resolve supplier-related issues such as incorrect shipments, damages, and return processing.