Jonah
General Virtual Assistant / Customer Support Specialist
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Associate degree
Last Active
May 14th, 2024 (3 days ago)
Member Since
January 9th, 2018
Profile Description
Hello there,
I'm
myself and highlight what I can bring to the table. With over 6 years of
experience in customer support roles, I have honed my skills in providing
exceptional service and support to customers. Throughout my career, I have worked with various tools and platforms to enhance customer experiences. I am proficient in Salesforce, a powerful customer relationship management (CRM) tool that enables efficient tracking and management of customer interactions. Additionally, I have utilized Zendesk, a popular customer support platform, to streamline ticketing, resolve inquiries, and maintain customer satisfaction.
In my previous roles, I also gained experience with Oracle, a comprehensive database
management system, which allowed me to handle data effectively and ensure
accurate information retrieval. Furthermore, I have utilized Legacy systems specific to the Telstra account, enabling me to navigate and troubleshoot customer inquiries seamlessly.
Beyond my technical expertise, I am a dedicated solo parent to my amazing 10-year-old daughter. Balancing the responsibilities of both career and parenting has
instilled in me valuable qualities such as resilience, effective time management, and the ability to foster a supportive environment. Being a parent has further fueled my drive for excellence, as I strive to be a positive role model while pursuing my professional aspirations. With my extensive experience in customer support roles, proficiency in Salesforce, Zendesk, Oracle, and Legacy systems, and my commitment to delivering outstanding results, I am confident in my ability to contribute positively to customer support teams.
Thank you for considering my background and experiences. I am truly excited about the opportunity to bring my expertise and personal insights to a new role in customer support/administrative role. I look forward to connecting with you soon.
Best regards,
Mobile:
WhatsApp:
>Skype:
>Email
LinkedIn: www.
Resume/CV:
Top Skills
Customer Support
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Data Entry
Other Skills
Marketing » Content Creation » Proofreading
Experience: Less than 6 months
Customer Support » Phone Support
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
E-Commerce » Inventory Management » Quality Control
Real Estate » Appointment Setting
Customer Support » Technical Support
Customer Support » Social Media Moderation
Customer Support » Content Moderation/Management
Office and Administration » Translation
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Parañaque city, Metro Manila
- Tests Taken
- IQ
- Score: 95
- DISC
- Dominance: 39%
- Influence: 32%
- Steadiness: 23%
- Compliance: 7%
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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