Technical Support Rep; Social Media Manager; HR Admin

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Undergraduate (3 years in college)

Last Active

May 6th, 2024 (today)

Member Since

January 9th, 2018

Profile Description

I was a technical support representative for AT&T DSL and Home-network department for almost 5 years. I became a floorwalker or support after a year and a half of taking in calls. I also worked for Time Warner Cable. I was again a technical support representative for their TV repair department for almost a year and a half. I also did basic training for their queue management. I was also a community forum moderator for Microsoft. I also did social media moderation occasionally for their Windows Phone. After a year and 2 months, I became a community engagement specialist for 7 months. I made sure the Microsoft Community is a family-friendly online community. About my skills, I can troubleshoot basic internet connectivity issues: check the modem's status, check the computer's internet connection settings, check wired and wireless connections, etc. I can also create tickets for tech visits, check with the provisioning department in case a customer's service is not up and running yet when it's already supposed to, check with the billing department if a customer has an outstanding balance if in case all is good on the customer's end and service won't still work, etc. As an online community moderator, I can communicate with online community members and different online community departments through email. I can also build rapport to gain customers' trust and get an outstanding customer satisfaction rate. I believe in going the extra mile and compromising, instead of saying "no" to customers. I always see my being obsessive-compulsive as a weakness. However, most of the time, my supervisors and colleagues see it as one of my strengths, since I don't settle for mediocre inputs. I provide the best input so I can give the best output. I currently work as a customer support specialist for an SME service provider.