Global IT Service Desk Specialist | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 25th, 2024 (9 days ago)

Member Since

December 31st, 2017

Profile Description

INDUSTRY EXPERTISE
IT Service Desk | Level 1 and 2 Technical Support | Identity Access Management | Provisioning and Deprovisioning CRM Access |Retail Sales Management | Bancassurance | E-commerce/ Admin Virtual Assistant | Customer Support

TECHNICAL SPECIALIZATION
Active Directory | Networking | Remote Tools BMC Console and Bomgar Cloud | Level 1 and 2 Technical Support | Microsoft Office | Microsoft and Chrome Operating System | Citrix | Exchange Server | AS400 | Office 365 Admin Software and Hardware Troubleshooting | Workday | Mainframe | Walmart | Shopify | Freshdesk | Jira | Zendesk | Jamf | Okta Admin | DUO Admin | LinkedIn Sales Navigator | Zuora | Slack

CERTIFICATIONS
Licensed Financial Advisor | Philippine Insurance Commission

EXPERIENCE
Zendesk, Incorporated | Global IT Service Desk Specialist 
Global IT Service Desk Associate at Zendesk.
Responsible for provisioning applications for
internal employees using SSO/SAML (Okta). Also
responsible for provisioning and managing assets
such as Macbooks and Windows Laptops.

Skills: IT Operations • Salesforce Lightning
Service Desk • IT Service Management • Technical
Support • Information Technology • Network
Administration • Identity Access Management

Technical Specialization: Remedy ITSM • Dato RMM • Zendesk • Atlassian • Okta • Asana • Coupa • DUO • Workday • Jamf • LastPass • Segment • Pendo • Pagerduty • Slack • Zuora • LinkedIn Sales Navigator • Outreach

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