If you need someone who can hit the ground running — I'm your person.
I'm Amier Hassan Dimacuta, a freelance professional with 4 years of BPO experience across four core areas: sales, customer service, technical support, and back-office operations. I also hold a Bachelor of Arts and Sciences in Economics, which means I bring both analytical thinking and real-world communication skills to every project.
Here's what those 4 years look like in practice:
SALES & APPOINTMENT SETTING
Cold calling, lead qualification, objection handling, meeting booking, and CRM management. I've consistently hit targets and helped teams close more deals.
CUSTOMER SERVICE<8efe80624d780eba0c6493ec45140364
TECHNICAL SUPPORT
Remote troubleshooting of software, hardware, and account issues. I explain solutions in plain language — no unnecessary jargon, just results.
BACK OFFICE & ADMIN
Data entry, records management,
WHY WORK WITH ME?
• Degree in Economics — I think critically, not just follow scripts
• Professional English — written and spoken
• Available during US, Australian, and UK business hours
• Reliable, organized, and easy to communicate with
• Results-oriented — I treat your business as if it were my own
Let's talk about how I can help your team.
Experience: Less than 6 months
Providing Google Ads support services, assisting businesses in setting up, optimizing, and managing their online advertising campaigns. My responsibilities included: Creating and launching Google Ads campaigns tailored to specific business goals, such as driving traffic, increasing conversions, or generating leads. Conducting keyword research and targeting strategies to ensure ad relevance and improve campaign performance. Monitoring ad performance, analyzing campaign data, and providing basic recommendations for optimization. Assisting clients with troubleshooting account issues, billing concerns, and policy compliance. Collaborating with clients to understand their advertising objectives and guiding them through the Google Ads interface. This hands-on experience strengthened my ability to manage digital ad campaigns, interpret data, and deliver customer-focused solutions in a fast-paced, performance-driven environment.
Experience: 2 - 5 years
My hands-on experience in a family-run business has provided me with a strong foundation in client communication. I effectively managed all incoming and outgoing emails, serving as the primary point of contact for clients and partners, and ensuring a high level of customer satisfaction through prompt and professional responses.
Experience: 2 - 5 years
During my 3 years in the BPO industry, I developed exceptional data entry skills, handling high-volume tasks with a focus on speed and accuracy. My experience involved meticulously inputting, verifying, and maintaining customer and company data in various systems. This background in a fast-paced environment taught me to perform under pressure while upholding the highest standards of data integrity and confidentiality
Experience: 5 - 10 years
I have a local experience assisting my parents local business.
Experience: 2 - 5 years
My personal assistant experience focused heavily on communication and problem-solving. I served as a primary point of contact, managing a high volume of communication and acting as a liaison between various parties. This role required me to think on my feet, resolve issues independently, and maintain clear, professional communication at all times to ensure smooth operations.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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