Customer Support (Chat, Phone, Email) Professional

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 7th, 2024 (today)

Member Since

December 14th, 2017

Profile Description

Versatile BPO Customer Service and Technical Support Leader
- 15+ years of diverse experience delivering exceptional
customer experiences across voice, chat, email, and web-based support channels
- Proven track record of driving operational efficiency,
improving first call resolution, and boosting customer satisfaction metrics as
a senior team lead and supervisor
- Skilled in leading and developing high-performing
cross-functional teams, implementing process improvements, and driving
innovative solutions
- Adept at multitasking and prioritizing in fast-paced,
high-volume contact center environments, including effective email management
- Specialized expertise in benefits and claims support, as
well as inventory management and data entry through remote work
- Equipped with a diverse skill set, including graphic
design, content creation, WordPress web development, and virtual assistant
capabilities
- Enthusiastic about transitioning to a
remote/work-from-home role to leverage my extensive customer service expertise
and continuously expand my professional abilities 
Seeking an opportunity to utilize my BPO leadership
experience and versatile skill set to excel as a remote customer service or
technical support professional and contribute to the success of a
forward-thinking organization.VIRTUAL ASSISTANT/CUSTOMER SUPPORT SKILLS:

• Case Management
• Case Dispatching
• Email Management
• Escalations Management
• Graphic Design
• Website Development/Landing Page Creation
• Order Processing/Fulfillment
• Data Entry
• Product/Internet Research
• Product Upload
• Website Inventory Management 
• Customer Service and Technical Support (phone, chat, and e-mail)

I am very responsive, great with time management, thorough in communication, and will always ask questions as opposed to making assumptions. I love helping other people succeed in life and in business.