Current Employment Status:
Hired Part Time on Jan 29, 2020
Hired Part Time on Sep 14, 2021
Current Employment Status:
Hired Part Time on Jan 29, 2020
Hired Part Time on Sep 14, 2021
Graduated in Bachelor of Science in Computer Science but I love my work and what I do as a Virtual Assistant, I have d
About my background, as a virtual assistant, I specialize in the positions of: executive assistant, business operations specialist, and customer service.
As an executive assistant, what I do is help executives manage their day to day keeping them on top of everything. My responsibilities and experience are, but is not limited to:
- Inbox and Calendar Management
- Liaising with clients on behalf of the executive
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- Preparing reports
As a business operations specialist, what I do is help companies lay the foundations of their company by setting up and documenting SOPs to assisting in managing the overall company operations. My responsibilities and experience are, but is not limited to:
- Documenting SOPs and optimizing processes
- Light Bookkeeping
- Sourcing freelancers and contractors
- Manage projects
- Formulating marketing strategies
As a customer specialist, I specialize in working with e-commerce and SaaS companies in which I help them retain their customers by offering a human approach in support. My job responsibilities and experience are, but is not limited to:
- Managing client subscriptions and accounts: upgrades, downgrades, refunds
- Helping clients troubleshoot their accounts
- Assisting clients on returns, cancellations, and refunds
- Escalating or coordinating client concerns to appropriate departments
- Preparing customer reports and analytics
On top of my gigs, I also have a small team that does web development in which we develop websites from landing pages to medium sized-projects catering to clients from any field in the industry (we do not develop mobile applications ). If you’re interested, don’t hesitate to drop me a message, and let’s make that project come true!
Company: FxJake (Insider Information Pty. Ltd.) Position: Virtual Assistant April 2014 - Present Key responsibilities: - Handling customer service platforms (Helpdesk and Intercom), offering subscribers solutions to issues they encounter with their accounts, subscriptions and other inquiries. - Attending new subscribers and customers inquiries. - Offers assistance to teammates whenever needed. - Preparing monthly reports when requested and ad-hoc tasks. Company: Frelancer and Upwork.com Position: Freelancer Work done: - Project based jobs such as virtual assistant, data mining, data entry, transcribing, and ad-hoc jobs.
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