Customer Support | Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 12th, 2024 (2 days ago)

Member Since

December 11th, 2017

Profile Description

E-Commerce Customer Support Specialist
• Handled customer engagement on the brand’s social media via Meta Business Suite.

• Facilitated the resolution of support tickets via Zendesk.

• Managed customer queries on the shipment status, order modifications, cancellations, refunds, and replacements within the Shopify platform. 

Skills: Shopify · Zendesk · Facebook for Business · Instagram · Meta Business Suite · Email Management · Social Media Communications · Sales


E-Commerce Associate Team Lead
• Administered day-to-day operations, overseeing the proper handling of customer issues, orders, refunds, and exchanges, resulting in higher score achievement of target Key Performance Indicators (KPIs) by the customer support team.

• Played a pivotal role in onboarding new Customer Support Representatives, facilitating administrative tasks related to tools such as Google Workspace, Microsoft 365, Notion, etc., and consistently improved processes and knowledge base, contributing to increased monthly sales.

Skills: Team Management · Administrative Assistance · Email Management · Social Media Management · Zendesk · Onboarding · Training · Notion · Google Calendar · Google Sheets · Data Entry · Upgrade to see actual info · Microsoft Office


Business English Tutor
• Facilitated English lessons tailored to the needs of Japanese students, professionals, and entrepreneurs, focusing on enhancing language skills for both casual and business/professional contexts.

• Achieved measurable improvements in students' language proficiency, including enhancements in vocabulary, grammar, pronunciation, fluency, coherence, and overall confidence in using the English language.

Skills: Business English · Presentation Skills · Note Taking · Communication · Teaching English as a Second Language · Leading Discussions · Writing · English Grammar · Vocabulary Development · Student Development · Pronunciation


AT&T Customer Support Representative
• Proficiently handled the end-to-end process of customer transactions, including processing payments, implementing billing adjustments, and facilitating service upgrades/downgrades, ensuring accuracy and adherence to company policies.

• Nominated for an apprenticeship for a Team Lead position as a testament to consistent high-quality service delivery, exemplary attendance, and leadership potential.

Skills: Communication · Professional Phone Skills · Empathy · Account Management · Conflict Resolution · Satellite TV · Billing Process · Sales


Tier II - Technical Support Representative
• Effectively addressed and resolved escalated complaints within a UK-based telecommunications network, demonstrating a keen understanding of customer concerns and ensuring prompt resolution.

• Demonstrated exceptional proficiency in managing the lifecycle of support tickets, from initiation to resolution, ensuring accurate and timely documentation.

• Ranked as one of the most outstanding agents in the production in handling escalated complaints and ranked 6th in the overall Technical Support Department.

Skills: Customer Escalation Management · Empathy · De-escalation · Escalation Resolution · Network Troubleshooting · Telephone Support · Fiber Optics · Set Top Box