With over 12 years of comprehensive experience in workforce management and customer service, spanning various sectors including the telecommunications industry, Global Transportation Technology Company, and Debit and Credit Card Processor, I bring a wealth of expertise to the table. Throughout my career, I have honed my skills in communication, organization, analysis, and scheduling, demonstrating diligence, resourcefulness, and adaptability in all endeavors. Proficient in utilizing tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Access), Microsoft Office Outlook, RTA, Avaya CMS Supervisor, and IEX, I have successfully served as a supervisor for one year and as a manager for two years, further enhancing my leadership capabilities and strategic acumen.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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