Joanna

Seasoned Virtual Assistant I Customer Service Manager 

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

June 13th, 2024 (6 days ago)

Member Since

December 5th, 2017

Profile Description

I am a proactive and self starter virtual assistant who started a customer service staff to Team and now, learning the ropes to be a competent digital marketing specialist.

- Bachelor of Secondary Education, Major in English
- 9 years experience in Customer Service
- 3 years experience in Customer Service Management / Team Leader
- 2 years experience in Virtual Assistance
- has experience with sponsorship, project management, and social media management
- a true advocate of stellar customer experience

Services Offered:- Email Handling, Chat Support, Managing tickets, Complaint Resolution, Data Entry, Database Management

My experience as a Team Lead has opened my eyes and widened my perspective regarding the three important C's in the business, the company, and the customer. I deeply understood the domino effect of one's failure to the organization which made me better myself even more. This has also made me realize how important it is to nurture our customers. ALWAYS focus on the customer as the growth of the business will follow.

My name is Upgrade to see actual info and I started my freelancing career last year, March 2019 and I have been mostly exposed in the customer service field. I have a very wide experience in customer handling via chats, emails and phones. I have good knowledge in Data Entry, Internet Research, and other general administrative skills.

I love Customer Service and interacting with people but I am also good with the following:

1. Social Media Marketing and ManagementFacebook Marketing, Instagram Marketing, LinkedIn Marketing, Twitter Marketing, Pinterest Marketing, Branding, Content Marketing
 
2. Team ManagementTeam Leading, One to One coaching, Quality Assurance
 
3. Project Management
Communication, Coordination, Documentation, Monitoring

 4. Basic Graphic Design
Canva, Adobe Spark

 5. General Virtual Assistance
Data Entry, Transcription, Email Management, Calendar Management

I'd be more than happy to serve you. If you have any questions, please let me know!

All the best,
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Top Skills

Customer Support

Customer Support » Technical Support

Office and Administration » Data Entry

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Instagram marketing

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age
34
Gender
Female
Website
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Address
Ormoc City, Leyte
Tests Taken
IQ
Score:  96
DISC
Dominance: 36
Influence: 47
Steadiness: 7
Compliance: 11
English
C1(Advanced)
Uploaded ID
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