Seasoned Virtual Assistant I Customer Service Manager 

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

January 22nd, 2024 (88 days ago)

Member Since

December 5th, 2017

Profile Description

I am a proactive and self starter virtual assistant who started a customer service staff to Team and now, learning the ropes to be a competent digital marketing specialist.

- Bachelor of Secondary Education, Major in English
- 9 years experience in Customer Service
- 3 years experience in Customer Service Management / Team Leader
- 2 years experience in Virtual Assistance
- has experience with sponsorship, project management, and social media management
- a true advocate of stellar customer experience

Services Offered:- Email Handling, Chat Support, Managing tickets, Complaint Resolution, Data Entry, Database Management

My experience as a Team Lead has opened my eyes and widened my perspective regarding the three important C's in the business, the company, and the customer. I deeply understood the domino effect of one's failure to the organization which made me better myself even more. This has also made me realize how important it is to nurture our customers. ALWAYS focus on the customer as the growth of the business will follow.

My name is Upgrade to see actual info and I started my freelancing career last year, March 2019 and I have been mostly exposed in the customer service field. I have a very wide experience in customer handling via chats, emails and phones. I have good knowledge in Data Entry, Internet Research, and other general administrative skills.

I love Customer Service and interacting with people but I am also good with the following:

1. Social Media Marketing and ManagementFacebook Marketing, Instagram Marketing, LinkedIn Marketing, Twitter Marketing, Pinterest Marketing, Branding, Content Marketing
 
2. Team ManagementTeam Leading, One to One coaching, Quality Assurance
 
3. Project Management
Communication, Coordination, Documentation, Monitoring

 4. Basic Graphic Design
Canva, Adobe Spark

 5. General Virtual Assistance
Data Entry, Transcription, Email Management, Calendar Management

I'd be more than happy to serve you. If you have any questions, please let me know!

All the best,
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