Email/Chat Customer Support for E-Commerce |

Overview

Looking for full-time work (8 hours/day)

at $8.52/hour ($1,500.01/month)

Bachelors degree

Last Active

December 4th, 2023 (161 days ago)

Member Since

December 2nd, 2017

Profile Description

Customer Support | Email| Chat | Shopify |Amazon| ManyChat

Customer Support Manager with 10+ years of experience
I will manage your Email and Chat accounts so you can focus on what you do best: running your business.

Expertise: I have been freelancing and providing customer support for online businesses since 2017 to focus on my family while working at home. I also worked as an assistant manager for Operations for 4 years in the BPO industry.

Tool Knowledge: I've used various online tools for chat and email support. I use Excel for documentation and generate reports for adhoc tasks. I also manage  social media platforms like Facebook, Instagram and Tiktok to answer messages or create posts for the business. I use Canva to create my own unique graphics.

Skills:
* Utilize various CRM to manage up to 200 customer contacts per day
* Provide customer support assistance through email or chat
* Look up account details and request
* Accurately document, research and resolve customer service issues.
* Worked escalated refund requests
* Adhere to metrics such as emails per hour, quality, and customer satisfaction