Florame
Technical Support, VA, QA (Call Center), Continuous Improvement Officer
Overview
Looking for full-time work (8 hours/day)
at $14.00/hour ($2,464.00/month)
Bachelors degree
Last Active
April 16th, 2024 (17 days ago)
Member Since
March 11th, 2010
Profile Description
I have acquired valuable experience in all facets of webhosting. I am multi-task oriented with 7-years experience as Technical Support Representative. I troubleshoot server-related errors of a website, sending/receiving email error, domain registration/dispute issues, FTP and anything related to webhosting.
In 2009, I was promoted as a Quality Assurance Officer in the first webhosting firm I worked with for being a consistent top performing agent. After 2 years as Quality Assurance Officer, I have then taken the CIO (Continouos Improvement Officer) position which I was responsible for data analysis and provide reports to managers for the improvement of the entire operation of Technical Support Department. The department is composed of 18 teams with 12 Technical Support Agents.
I have resigned from my full time job and chose the path of a homebased career woman for my family.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Office and Administration » Leadership
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Web Programming » CMS » Wordpress
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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From Homeless to Homeowner – A Filipino Financial Analyst’s Success Story
This is the story of how a Filipino financial analyst is healing the trauma of his inner child by creating a better future for his own child.
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