Real Estate VA| Appointment Setter | Sales Development

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

May 8th, 2024 (12 days ago)

Member Since

November 14th, 2017

Profile Description

  
Value Statement: Lead a God-centered life around the principles of integrity, excellence, service to others, and trustworthiness.
 
Summary of qualifications:  

I am a General Virtual Assistant,  Appointment Setter and Lead generation Specialist (Outbound and SMS platforms ) for a Real Estate company in North America. I can work with very minimal supervision. I am a trustworthy person with integrity. 

Also, I've been in Business Process Outsourcing (BPO) for 9 years and acquired skills and expertise as Customer Service Representative and Sales Associate that helped me to succeed in this industry. I have the ability to multi-task in a fast-paced working environment. I can learn, retain and apply large amounts of products, procedures, policies, and information.

As a Sales Associate, I met my closed rate and minimum sales revenue month per month.
I was awarded the most number of closed sales for phone service.
I was awarded as a Top performer several times for exceeding the monthly goal for sales revenue.  

Business Development Upgrade to see actual info
October 2022- January 2023
Key Responsibilities: Outbound and inbound calls LinkedIn lead generationAnalyze Creative Marketing needs email management and OrganizationSetting Appointment for conceptDrop Platform DemonstrationCRM management

*General Virtual Assistant/ Appointment Setter and Lead generation Specialist |Upgrade to see actual info

*Well-versed in Several SMS Platforms ( Lead Sherpa, BLS, Launch Control, 8020REI and ROOR) 

*Have knowledge in SalesForce, Podio, Mojo, Pipedrive, Forefront, Acuity, and Call Rail
*Used Comps like Propstream, Zillow, and Total View Real Estate

The following are my tasks: 
1. Upload Data into the platform
2. Create SMS responses and rebuttals. 
3. Qualify Leads.
4. Set appointments for qualified potential leads. 
5. Nurture Leads. 
6. Cold calls 
7. Data entry 
8. Basic Social Media management. 


Pre-Sales Consultant (B2B)  Home Based – Upgrade to see actual info  
 
Lead generation
Move an appointment through the sales funnel, from demonstration to proposal Perform short screen-sharing calls to demonstrate the multi-courier platform
Gather intelligence and investigate prospects by
Asking questions Perform bill analysis proposals with the support of the UK team
Diary management, Email follow-up, and telephone follow-up calls
Ensure that data is entered consistently, and accurately into a Database and a CRM.  



Outbound Sales Associate Dodo Australia | February 2017 – December 2017

Offer National Broadband Network (NBN), Mobile plans and fetch TV to all the residential consumers in Austria.
Analyzing the current situation of the customer and finding a solution to improve their broadband, phone, and TV experience.
Made 300 minimum calls per day to close 1 sale per day and bank on possible prospects.
Asked for referrals to get some hot leads from the successfully closed sale.
 

Sales Account Manager | MegaPath Co. | February 2015 – February 2017
 
Maintain and manage existing client services such as business broadband, Hosted Voice, and IT solutions.
Upgrade, change, and add additional services offered by MegaPath based on customers' current situation
Create service proposals for Broadband, Hosted Voice, and Cloud services then discuss the proposal with the decision-maker of the company.
Made 200 outbound calls per day.

 Awarded as Highest Sales Revenue and most number of sales for Hosted Voice.
 
 
Lead Generation Specialist | MegaPath Co.  | April 7, 2014 – January 2015
     
Contacting possible prospects whose doing online inquiries on MegaPath’s website.
Doing needs analysis and then transferring prospect
to SMB specialists to give real-time solutions for their Broadband, Voice, and IT services.
Made 300 minimum calls per day.
Consistently delivered a minimum required 40 appointments per month.  

Sales and Billing Specialist | ATT UVERSE April 24, 2013- February 11, 2014       

Maintain up-to-date knowledge about products and services.

Respond to customer queries about ATT services, equipment, promotions and billing concern.
Understand customer needs and recommend appropriate products and rate plans
 Take customer calls and complete service orders
Develop innovative ways to sell ATT products and services to customers
Address and resolve customer concerns promptly
Handle large volumes of customer calls efficiently
Thrives for first-call resolution while handling all issues with urgency, ownership, and accountability
Meet 65% craft (customer satisfaction) score requirement on a monthly basis.   

Consultant | EBAY NA July 27, 2012 – April 22, 2013       
 
Represent the first point at which customers interact with human representatives of our brand.
The power to solve problems, establish trust, and build relationships with customers that form the foundation of our business.
Review customer accounts and applications related to high-risk products and features and document and report any
fraudulent or unfair practices.
Handle large volumes of customer calls efficiently.
 Thrives for first-call resolution while handling all issues with urgency, ownership, and accountability.
Meet an 80% CSAT score on a monthly basis. 


LEVEL 1 TECH SUPPORT AND BILLING and Sales | COMCAST January 10, 2011 – June 31, 2012           

Performs basic diagnostic troubleshooting to resolve cable services issues
Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution.
Recognizes and diffuses difficult customer situations and utilizes all resources, Interpersonal, and negotiating skills for issue resolution.
Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively.
Thrives for first-call resolution while handling all issues with urgency and accountability.
Meet 90% VOC (voice of the customer/ csat) on a monthly basis
Promote, Pitched, upgrade and add additional Comcast services for our residential customers.

Telephone Banker JP Morgan and Chase February 25, 2008 – March 15, 2010       

Provide quality customer service with each incoming telephone call, written request and interaction with co- workers including providing accurate and courteous response
Achieving specific performance standards that
include team and individual performance factors such as quality, schedule
adherence, decision quality, and with an emphasis on customer
satisfaction/experience and compliance.
Process payment arrangement date.
Check balances and account maintenance, and
explain overdraft charges.
Process due date changes.
Thrives for first call resolution while handling all issues with urgency and accountability.
Meet 80% quality goals and 80% CSAT score on a monthly basis.