Article Writer and Knowledge Manager

Overview

Looking for gig work

at $27.50/hour

Bachelors Degree

Last Active

April 13th, 2024 (246 days ago)

Member Since

May 9th, 2011

Profile Description

• BPO Professional with 18 years of experience in the industry
• Knowledge Management practitioner for 14 years 
• Tech Savvy

Skills and Experience: 
• Knowledge Management - Knowledge Centered Service (KCS) practitioner
• Technical Writing - how-to articles, troubleshooting guides, user guides
• Article Writer - long-form articles, blog posts, and copywriting
• Project Management - worked with cross-functional teams to deliver projects
• People Management - handled a team of technical writers and knowledge management specialists 
• Data Analytics and Business Improvement - LEAN Six Sigma, Excel Dashboards and Reports, PPT Presentation Decks 
• Fluent English speaker (Bilingual) - highly proficient English writer 
• Internet Research 
• Troubleshooting and Problem-Solving 
• Customer Service

Proficient with the following tools: 
• MS Office - Word, Excel, and Powerpoint 
• Google Workspace - Drive, Docs, Sheets, Slides, and Forms 
• Salesforce Service Cloud CRM and Knowledge App CMS 
• JIRA, Wiki, and Slack - Project Management
• Mac and Windows OS, and iOS/Android 
• Web Content Publishing - WordPress, Blogspot, YouTube, Salesforce 
• ChatGPT, Bing AI, InVideo, and other AI Tools