Overview
Looking for gig work
at $27.50/hour
Bachelors Degree
Last Active
April 13th, 2024 (3 days ago)
Member Since
May 9th, 2011
Profile Description
• BPO Professional with 18 years of experience in the industry
• Knowledge Management practitioner for 14 years
• Tech Savvy
Skills and Experience:
• Knowledge Management - Knowledge Centered Service (KCS) practitioner
• Technical Writing - how-to articles, troubleshooting guides, user guides
• Article Writer - long-form articles, blog posts, and copywriting
• Project Management - worked with cross-functional teams to deliver projects
• People Management - handled a team of technical writers and knowledge management specialists
• Data Analytics and Business Improvement - LEAN Six Sigma, Excel Dashboards and Reports, PPT Presentation Decks
• Fluent English speaker (Bilingual) - highly proficient English writer
• Internet Research
• Troubleshooting and Problem-Solving
• Customer Service
Proficient with the following tools:
• MS Office - Word, Excel, and Powerpoint
• Google Workspace - Drive, Docs, Sheets, Slides, and Forms
• Salesforce Service Cloud CRM and Knowledge App CMS
• JIRA, Wiki, and Slack - Project Management
• Mac and Windows OS, and iOS/Android
• Web Content Publishing - WordPress, Blogspot, YouTube, Salesforce
• ChatGPT, Bing AI, InVideo, and other AI Tools
Top Skills
Marketing » Content Creation » Article Writing
Experience: 5 - 10 years
Marketing » Content Creation » Technical Writing
Experience: 5 - 10 years
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Project Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Marketing » CRM » Salesforce
Experience: 5 - 10 years
Marketing » Marketing Analytics » Google Analytics
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
Office and Administration » Google Docs
Experience: 5 - 10 years
Office and Administration » Google Sheets
Experience: 5 - 10 years
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat, Pampanga
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
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