General Virtual Assistant/Customer Support

Overview

Looking for part-time work (4 hours/day)

at $5.70/hour ($501.60/month)

Bachelors degree

Last Active

May 1st, 2024 (16 days ago)

Member Since

November 7th, 2017

Profile Description

I never dreamed about SUCCESS. I worked for it...
- Bachelors Degree in Information Management- 5 years experience as Management Information System Support- 1 year experience as Document Specialist- Has a BIG heart for your success
I understand that businesses today don't just look for credentials, trained, and experienced assistance but a job delivered with quality with the company's best interest in mind.
My name is Upgrade to see actual info and I'd like you to offer my  five-year track record as Document Specialist and Information Management Support. You will benefit from my following key strengths:
- Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, customer care, account management, database administration, document preparation, and project/program support.- Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.- Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access).

I’ve also had an experience as a Virtual Assistant for an Ecommerce Company. My job is Creating an FBA Shipment Plan, which includes the list of products to send to Amazon FBA, the quantity of each product, Carton or pallet measurements, preferred shipping method, and logistics partner details, preparing and labeling the inventory Doing weekly STA Analysis. Send shipping labels to our third-party warehouse where inventory is to be delivered so that further arrangements can be made. I answer customer questions via ZENDESK, comment on reviews, address negative feedback, locate past orders, and confirm FBA orders. I am dealing with refunds and product replacements and Updating Inventory. Lastly, I’ve also had an experience with a dropshipping company in the US. My job is to Verify the orders and ensure that all information is precise and accurate before they are forwarded to the tracking department. Service Fresh Desk Tickets - These include Order confirmation emails/Order modification requests/Invoices/payment receipts/Refunds and Cancellations/Backorders/Item Unavailable due to out-of-stock and Warehouse inventory discrepancies/tracking updates, tracking numbers, and shipping status. Check on the quality of outstanding tickets. Make sure that pending tickets are attended to and checked on a timely basis. Coordinate with the Warehouse department regarding auto-fulfilled orders, pre-order item arrival, availability dates, and order tracking and shipping delays. I want to be an assistant because I enjoy helping people who need my service. Being an assistant and working from home is a great privilege. I am a very passionate and driven person. Once I have a goal, I always make sure that I’ll reach them. I am flexible and can quickly adjust to systematic processes and information changes. I can work under pressure and can work independently.

I love Simple Web Design but I can also help you with the following :
Data Entry in Word or Google Docs Internet Research Typing Executive Assistance. Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales), Booking appointments with clients. Following up with clients/customers (sending thank you and other reminder emails)Receptionist duties (answering occasional calls)Research on certain topics for blogposts, newsletters or others. Hotel and Flight Booking Personal errands (purchasing gifts for loved ones / family members online)