In terms of customer service, data entry, and as a SEO virtual assistant, I believe myself to be experienced. I have seven years of expertise in the BPO sector addressing client inquiries via phone, chat, and
Furthermore, here are some of the tasks I have experienced with:
- Mostly assist customers with any technical problems such as repairing modem and cable boxes on customer's end.
- Run some basic billing information and schedule technician visit.
- Conduct short training courses for agents for any update from the clients - Handled new hires after training during transition
- Created modules and refreshers to provide agents with better Product knowledge
- Taking in supervisor calls
- Process upgrades for current services as well.
- Keyword research using Semrush, Ahrefs, and Ubersuggest
ID Page, Schema, GMB Post (Push Silo) and Youtube Silo
Tools/Apps/Software that I'm familiar with:
- Google Apps (GSheet, Gdrive, GDocs, Mail, Hangout, Calendar)
- Zoom
- MS Teams
- MS Office, MS Powerpoint, MS Excel
- Slack
- Page rewriter
- Jasper- Copy.AI
- Salesforce - Dropbox
- Canva - Avaya- Einstein - Wave.video
- Schema
- AWS S3 for ID Page
- Google Business
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Eden Einav
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.