Virtual assistant, Amazon Specialist, BPO team leader

Overview

Looking for full-time work (7 hours/day)

at $7.00/hour ($1,078.00/month)

Bachelors degree

Last Active

April 25th, 2024 (5 days ago)

Member Since

November 4th, 2017

Profile Description

I am Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a B. S. Tourism graduate of Negros Oriental State University.
After I graduate, I have been a Content Analyst for 3 years.
I also worked in the Call Center industry for 7 years. I've worked as a Customer Service Associate for a Domestic Billing, Debit/Cash Card Account. Eventually, I became an Assistant Team Leader and within the same period, I became a Team Leader and handled 12-18 agents. I was able to attend several programs like TL Development Training Program, Leadership Camp etc.
My experience in supervising and handling colleagues are factors that enabled me to enhance my personality. I became more patient, calm, attentive, firm, considerate, friendly, meticulous and optimistic.
Throughout the years, I've learned that providing good customer service and resolution are the keys to fulfilling Customer satisfaction.
I am also expert on Amazon seller central, My previous tasks includes the following:
• Check Amazon account on day to day basis
• Answer customer /buyer messages daily; make sure that all emails are answered within 24 hours
• Monitor feedback and Amazon’s account Health
• Inventory management – Removal of Fulfillable / Unfulfillable Inventory, Fix stranded inventory, and manage suppressed ASINs
• Edit images that requires update
• Manage account Health metrics, Feedbacks (remove negative and neutral feedbacks that will affect metrics), voice of the customer and account performance
• Create cases for escalation
• Manage returns and replacements
• Manage refunds and chargebacks
• Appeal on Amazon or Brand owners complaints (Intellectual property complaints)
• Create Amazon label, confirm shipment to avoid late shipments (for FBM)
• File claims with Fedex, UPS, and USPS – Shipment issues
• File claims within suppliers for damaged/ not received
• Contact suppliers for concerns via email or call
• Contact supplier to confirm cc payments
• Drop shipping if necessary
• Call UPS to orders supplies (security boxes, labels)no skill summary