E-commerce Customer Support & Shopify Store Management Specialist | 5+ Years Exp

Overview

Looking for full-time work (8 hours/day)

at $2.89/hour ($560.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (5 days ago)

Member Since

November 2nd, 2017

Profile Description

PROFESSIONAL SUMMARY

I help e-commerce businesses deliver excellent customer experiences and maintain smooth daily operations across Shopify, Amazon, and eBay stores.

With 5+ years of experience in customer support, fulfillment order assistant, and e-commerce operations, I specialize in handling customer inquiries, order management, fulfillment coordination, refunds, charge back, disputes, and backend store operations.

I am experienced in fast-paced support environments and can confidently represent your brand through professional email and chat communication while maintaining customer satisfaction and retention.

What I Can Help With:
- Email management & live chat support
- Shopify order processing & fulfillment
- Refunds, replacements, returns & disputes
- Charge back handling
- Product listing & store backend management
- Order tracking & logistics updates
- Inventory monitoring
- Social media moderation
- Amazon PPC & Facebook Ads support
- Landing pages & product descriptions

I am detail-oriented, dependable, proactive, and capable of working independently with minimal supervision.

TOOLS & PLATFORMS
- Customer Support
- Gorgias
- Zendesk
- Freshdesk
- ReAmaze
- Live Chat CRMs
- Gmail

e-Commerce Platforms
- Shopify
- Amazon
- eBay
- WooCommerce
- Order io
- ShipStation

Project Management & Communication
- Slack
- Zoom
- Microsoft Teams
- Trello
- Asana
- Monday

Content & Marketing
- Canva
- Photoshop
- Photopea
- CapCut
- Adobe Premiere
- Mailchimp
- Klaviyo
- WordPress
- GemPages
- Funnelish

Analytics & Payments
- Google Analytics
- Excel
- PayPal
- Stripe
- Braintree
- Zip
- Sezzle

WHY HIRE ME?
5+ years of e-commerce customer support experience
Strong written and verbal English communication skills
Fast learner with excellent attention to detail
Stable 100 Mbps+ fiber internet connection
Backup laptops and desktops are available
Reliable attendance and flexible working hours
Able to work independently and meet deadlines

CERTIFICATES & PORTFOLIO

Gorgias Certificate:
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Zendesk Certificate:
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Portfolio:
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7-Figure Shopify Store Portfolio Video:
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Resume:
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I am always open to new opportunities and long-term collaborations where I can contribute my experience and help businesses grow through reliable customer support and efficient e-commerce operations.

If you believe I could be a good fit for your team, feel free to send me a message here on OnlineJobs.ph. Let me know what you need me to do for you, and I’d be happy to get started.

I look forward to hearing from you!