Seeking an opportunity to utilize my extensive experience with a company thatoff

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

Bs Psychology

Last Active

May 3rd, 2011 (4972 days ago)

Member Since

May 3rd, 2011

Profile Description

Billing/Collection Advisor – British Telecom
March 22, 2010 – January 21, 2011
Wipro BPO Philippines, Cebu City, Philippines
Major Duties:
Handled billing disputes from customers. Processed payment over the phone to help customers bring their accounts up to date. Coordinated with other departments in order to resolve customer’s issue. Advised customers regarding their current account status to prevent service interruption. Logged customer issues for further investigation. Arranged reconnection request for services already interrupted. Assumed responsibility in handling customer’s issues to prevent repeat call.
Accomplishments:
Awarded Best in Attendance during training for excellent attendance. Number one in the stack rank during the nesting/OJT period. Awarded as Representative of the month just right after one month in production and consistent in the top ten in stack rank.
Customer/Sales Representative
March 27, 2008 – February 15, 2010
Supportsave Inc., Cebu City, Philippines
Major Duties:
Analyzed customer’s queries and provided proper resolution. Performed basic computer troubleshooting. Recommended alternatives such as upgrades or add-ons as resolution to customer’s issues. Handled customer complaints professionally. Processed order over the phone and online.
Accomplishments:
Awarded Employee of the month. Proven excellent track record for attendance adherence.
Outbound Sales Agent
July 31, 2006 – September 17 2007
Bigfoot Customer Care Inc., Cebu City, Philippines
Major Duties:
Handled a high influx of inbound calls within a dynamic call center environment. Managed multiple priorities and maintained effective results in quota driven work place.
Accomplishments:
Devised innovative and highly efficient methods in selling the product.
Consistent top selling agent.