Customer Service - Freight, E-Commerce, Amazon, Shopify

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 5th, 2024 (23 days ago)

Member Since

October 25th, 2017

Profile Description

Customer Service Executive 

Tools Used:
• Shopify
• Confluence
• Many-Chat
• Live-Agent
• Sales-Desk
• Google Drive
• Amazon FBA
• Reply Manager
• TAGG Logistics

Logistics Coordinator
• Answering inbound calls and route them to the right people
• I also call drivers and dispatchers for schedules of each loads
• I make sure they the drivers utilize the tracking software
• I call shipper and receivers if there are issues along the way
• I chase BOL and other documents via call or email.

Customer Service Executive - YEOUTH (KEVGO BRANDS)
• Manage orders via Shopify
• Respond to customer inquiries real-time via Many Chat
• Manage Facebook content and social media messages
• Social media marketing via Instagram and Facebook
• Answering Amazon buyer messages

Comcast Operations Supervisor - Transcom
• Lead a team of 15 FTE's in achieving 100% customer save rate per call.
• Strategically create action plans to reach a target of 85% VOC per month.
• Monitor revenue and rgu retain monthly based line targets.
• Coach behaviors to enhanced agents opportunities on their calls.
• Manage line adherence to achieve 95% by the end of the day.
• Discuss up to date training modules and policies to agents.
• Handles pitstop agents specifically for customer retain metrics.