Team Leader

Overview

Looking for full-time work (8 hours/day)

at $7.80/hour ($1,372.80/month)

Bachelors degree

Last Active

April 7th, 2024 (21 days ago)

Member Since

October 20th, 2017

Profile Description

Qualities
> Hard-working even under pressure
> Ensures quality of work
> Open for professional growth
> Team player
> Adaptable to various settings and schedules
> Capable of building good interpersonal relationships with other personnel
> Above average computer knowledge and literacy
> Vigilant in working situations
Skills
> Able to speak the English language
> Strong IT skills
> Ability to maximize resources
> Strong organizational skills and attention to detail.
> Natural ability to work both alone or as part of a team.
> Strong analytical and problem-solving skills.
> Good multitasking skills
Work Experience
Convergys Corporation – Bacolod
Address: One San Parq Bldg, One San Parq, Mandalagan, Bacolod City, Negros OUpgrade to see actual info, Philippines
Employment: September 1, 2008 to January 1, 2010
Last Position Held: Customer Accounts Specialist (Sales and Service Rep 2)
Account: Comcast COF (Customer Order Fulfillment-CHAT)
Job Description: Receives inbound chat and make outbound calls to process customer’s orders for cable, high speed data and digital home phone service. Responsible for matching available service packages that will suit the customer’s needs.
The Doctors Hospital Incorporated (TDHI)
Address: B.S. Aquino Drive, Bacolod City, Negros OUpgrade to see actual info, Philippines
Employment:
March 22, 2010 to November 21, 2010
Last Position Held: Volunteer- Reliever Nurse
Job Description: Provide holistic care to patients in various medical set up.
Convergys Corporation – Bacolod
Address: One San Parq Bldg, One San Parq, Mandalagan, Bacolod City, Negros OUpgrade to see actual info, Philippines
Employment: February 28, 2011 to August 30. 2011
Last Position Held: Technical Support Representative
Account: Comcast West Dedicated-VOICE
Job Description: Provide thorough technical assistance and immediate resolutions to high speed internet and home phone service subscribers who are having various forms or difficulties with the services.
Citigroup Business Process Solutions Pte., Ltd.
Address: 33/F PBCom Tower, 6795 Ayala Ave. cor V.A. Rufino St., Makati City 1226, Philippines
Employment: February 20, 2012 to July 30, 2012
Last Position Held: Customer Service Officer
Account/s: Citibank US Cards
Job Description: Provide credit card holders resolutions to the concerns that they are calling about. Concerns will include, card activation, account security, billing inquiries, card type changes, card feature modification, card replacement, offering card holders value added services (sales) and customer education.
Teleperformance Philippines – Bacolod
Address: Luxur Place, Magsaysay Avenue, Bacolod City
Employment: October, 2012 to April 11, 2013
Last Position Held: Customer Service Associate/Technical Support
Account/s: Time Warrner Cable (cable technical and billing)
Job Description: Provide cable TV subscribers solutions to their technical difficulties and answer billing questions regarding their account
Transcom Worldwide Philippines, Incorporated
Address: Lopue’s South Square, Araneta Street, Brgy. Tangub, Bacolod City, , Negros OUpgrade to see actual info, Philippines
Employment: July 22, 2013 to October 3, 2017
Last Position Held: Operations Supervisor
Account/s: Comcast ACSR Retentions
Job Description:
The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
2. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
3. Provides statistical and performance feedback and coaching on a regular basis to each teaUpgrade to see actual infomber.
4. Writes and administers performance reviews for skill improvement.
5. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
6. Ensures employees have appropriate training and other resources to perform their jobs.
7. Responds to and resolves employee relations issues expressed by teaUpgrade to see actual infombers.
8. Creates and maintains a high-quality work environment so teaUpgrade to see actual infombers are motivated to perform at their highest level.
9. Addresses disciplinary and/or performance problems according to company policy.
10. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
11. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
12. Works as a member/leader of special or ongoing projects that are important to area/process improvement.
13. Shares continual responsibility for dUpgrade to see actual info how to manage the employees, ensuring calls are handled efficiently and effectively.
Upgrade to see actual infotablishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Upgrade to see actual infoes appropriate judgment in upward communication regarding department or employee concerns.
Competencies
1. Communication Proficiency.
2. Customer/Client Focus.
3. Leadership.
4. Organizational Skills.
5. Performance Management.
6. Problem Solving/Analysis.
7. Technical Capacity.