Customer Service Representative and Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 11th, 2024 (2 days ago)

Member Since

October 15th, 2017

Profile Description

Bell Point Buyers - Real Estate Sales Representative 
June 2021- Feb 2022

Responsibilities: 
-Build rapport with prospective home sellers
-Manage leads pushed over into the CRM so that the acquisition rep knows if it is a cold, warm, or hot lead
-Use a predictive/power dialler to get connected with potential sellers and sort out those who aren't looking to sell 
-Actively listen while providing detailed notes for acquisitions reps on property condition, motivation, timeline, and price
-Handle any and all objections so that the seller is confident in moving forward
-Set realistic expectations for sellers
-Respond to all leads in a timely manner to drive business forward 

Airwallex- Business Account
AustraliaMarch 2020-March 20211

RESPONSIBILITIES / DUTIES:
-Manage spreadsheets
-Check emails
-Lead Generation
-Data entry
-List building
-Monitoring of leads
-Load email copy
-Send and schedule emails
-Report bounces email 

Fraud Analyst Management
JP MORGAN CHASE BANK – TELEPERFORMANCE 
Cebu IT Park, Lahug Cebu City
Aug. 23, 2016- March 2019

-Investigates forgery and theft within customers’ accounts and transactions on behalf of chase bank
 -Track and monitor the bank’s transactions and activity that comes through the customers’ accounts
-Identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customers

Customer Service Representative
Handles Guardian Life Insurance Account as Dental Provider

-Assisting dentists with regards to the benefits of the members’ dental insurance and benefits.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Dispatch Department
LEXMARK DEVELOPMENT AND RESEACH CORP
- Routed call to the right department who would assist the customer
- Gather necessary information and create Siebel Service Requests before transferring the call to the appropriate department
- Functioned as CA Customer Service, same as the NA Service Delivery that assists ETA concerns and status of replacement items.
- Coordinated with other departments such as Key Accounts, NA Service Delivery, Presales, Contracts etc. to provide resolution