No description

Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($909.09/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

October 12th, 2017

Profile Description

I am writing to express my interest in a Virtual
Assistant / Credit Repair / Project Management position within your
organization. With over 15 years of combined on-site and remote experience,
I have developed strong expertise in customer service, credit repair
operations, project management, and U.S.-based client support.
Throughout my career, I have worked with well-known BPO
companies and multiple U.S. credit repair and financial service firms, where I
handled responsibilities ranging from dispute processing and account
management to department and project leadership. My most recent roles as a Department
Manager and Project Manager allowed me to lead teams, streamline workflows,
and ensure high-quality service delivery while maintaining client
confidentiality and compliance.
I am highly organized, detail-oriented, and comfortable
working independently in a remote environment. I take pride in building strong
client relationships, meeting deadlines, and consistently exceeding performance
expectations.
I would welcome the opportunity to contribute my skills and
experience to your team. Thank you for your time and consideration. I look
forward to discussing how I can add value to your organization.

PROFESSIONAL SUMMARY
Results-driven Virtual Assistant and Credit Repair
Professional with over 15 years of experience in customer service,
collections, technical support, healthcare, telemarketing, and U.S.-based
credit repair operations. Proven expertise in team management, project
coordination, client communication, dispute processing, and workflow
optimization. Experienced in handling U.S. clients remotely with strong
attention to detail, confidentiality, and performance metrics.
CORE SKILLS
Virtual
Assistance (Remote Work – U.S. Clients)
Credit
Repair Operations & Dispute Management
Project
& Department Management
Customer
Service & Client Retention
Collections
& Loan Processing
CRM
& Account Management
Real
Estate, Auto, Business & Personal Loans
Healthcare
Eligibility & Support
Team
Leadership & Training
Email,
Chat & Phone Support
PROFESSIONAL EXPERIENCE
WE CURE CREDIT NOW – Virtual Assistant (Department
Manager)

September 2022 – Present
Managed
daily department operations for U.S.-based credit repair clients
Oversaw
dispute processing, account updates, and client communication
Trained
and supervised virtual staff to ensure productivity and accuracy
MALIK DAVIS Financial Services – Virtual Assistant
(Project Manager)
Led
multiple credit repair projects and client portfolios
Coordinated
timelines, reports, and task delegation
Ensured
compliance with credit repair standards
US CREDIT RESOURCES – Virtual Assistant (Project
Manager)
Managed
credit repair workflows and dispute cycles
Acted
as main point of contact between clients and internal teams
Improved
turnaround time and client satisfaction
Alex Miller Credit Repair – Virtual Assistant
(Department Manager)

October 2019 – September 2022
Handled
department-level operations and performance tracking
Managed
dispute submissions, follow-ups, and reporting
Supported
business growth through streamlined processes
KELLC (Home-Based / Remote) – Virtual Assistant

January 2018 – October 2019
Supported
U.S. clients with real estate, auto loans, business loans, and personal
loans
Managed
data entry, client communication, and loan documentation
HomeShows for Beauty Products – Reservationist

Las Vegas, USA | July 2017 – December 2017
Managed
reservations and customer inquiries
Provided
professional customer support for live events
SECURETEL Technology Solutions – Telemarketer

Cebu City | October 2014 – June 2017
Handled
Monitronics Home Security Alarm System sales
Generated
leads and closed outbound sales calls
TELEPERFORMANCE – Customer Service Representative

Cebu City | October 2013 – September 2014
Caesars
Entertainment – Hotel & Restaurant Reservations
Assisted
U.S. customers with bookings and inquiries
HINDUJA GLOBAL SOLUTIONS – Healthcare
Representative

Libis, Quezon City | October 2011 – October 2013
Humana
Healthcare – Eligibility and member support
TRANSCOM – Collections Specialist

Libis, Quezon City | March 2011 – October 2011
TalkTalk
– Collections and account resolution
TELETECH – Technical Support Representative

Cainta | January 2010 – March 2011
Telstra
BigPond – Wired Internet & Mac Support
NCO / Expert Global Solutions – Collections &
Healthcare Support

October 2009 – December 2010
GE
Outsourcing, Capital One, ARL Collections
Healthcare
Eligibility (PALS)
CONVERGYS – Tier 2 Customer Service Representative

Commonwealth, Quezon City | October 2007 – September 2009
DirecTV – Advanced customer service support