Virtual Assistant - Chat, Email, Phone, Social Media, Admin

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 29th, 2023 (119 days ago)

Member Since

September 19th, 2017

Profile Description

Hi there! Welcome to my profile!

I am an experienced and versatile professional seeking an opportunity to use my extensive background in customer service and virtual assistance.

Here's a brief summary of my skills and experience:
- 9 years of experience in customer service / tech support / sales / retention
- 5 years of experience in E-Commerce
- Professional handling of customer inquiries through different channels
- Order processing, cancellations, refunds, etc.
- Streamlining processes and policies
- Creating and updating macros/templates/saved replies
- Customer review management
- Managing feedback and improvements for products, policies, and processes
- BBB complaint review and resolution
- Quality Analyst for calls, chat, and email responses
- Admin works with management such as reporting, scheduling, minutes of meetings, etc.
- Managing products and inventory in Lazada Seller Center, Shopee merchant platform, and Tiktok Shop Seller Center
- Creating listing for Lazada, Shopee, and Tiktok Shop
- Resolving Lazada, Shopee, and Tiktok Shop order disputes

Here are the tools/apps that I have used.

CRM
Gorgias
Zendesk
Helpscout
Salesforce
Kustomer
Lazada Seller Center
Shopee merchant platform
Tiktok Shop Seller Center

LIVE CHAT
Olark
tawk.to

E-COMMERCE
Shopify
Shopify Apps
ShipStation
Amazon Seller Central

SOCIAL MEDIA<8efe80624d780eba0c6493ec45140364>Facebook
Instagram
ManyChat
AgoraPulse

OTHER TOOLS
Google Suite
Slack
ClickUp
Basecamp
Trello
Calendly
AirCall
Klaviyo
BBB Dashboard

Thank you for taking the time to check my profile. Looking forward to being part of your awesome team!