Executive Assistant, Social Media Manager & Shopify Manager

As a Social Media Manager and Facebook Community Manager, I spearheaded brand engagement and online presence across various platforms. Crafting compelling content and strategies, I fostered vibrant communities, managed interactions, and monitored analytics for performance insights. With a focus on Facebook, I orchestrated engaging discussions, responded to inquiries, and upheld brand values while nurturing a dynamic online presence.

As a Shopify Manager, I oversaw the end-to-end management of e-commerce operations, ensuring a seamless and optimized online shopping experience. This included product listing optimization, inventory management, and implementing effective marketing strategies to drive sales. I utilized Shopify's tools to analyze customer behavior and preferences, informing strategic decisions to enhance the platform's performance and maximize conversions.

As an Executive and Administrative Assistant, I provided vital support to high-level executives by managing calendars, arranging travel, and handling correspondence. I excelled in multitasking, maintaining organized systems, and ensuring efficient office operations. My role included drafting documents, coordinating meetings, and handling sensitive information with discretion. I was a pivotal point of contact for both internal and external stakeholders, demonstrating strong communication and problem-solving skills to streamline processes and enhance productivity.

As an Email Customer Support representative, I provided efficient and courteous assistance to customers via email. This involved promptly addressing inquiries, resolving concerns, and providing product or service information. I maintained a professional and empathetic tone in all interactions, striving to exceed customer expectations and ensure satisfaction. Additionally, I effectively managed and documented customer interactions to provide comprehensive support and contribute to positive brand experiences.