L2 IT/Software Support Engineer

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Associates degree

Last Active

October 24th, 2025 (229 days ago)

Member Since

September 15th, 2017

Profile Description

Maintain documents of work performance during the day
Configure vicidial campaign servers and creating vicidial users and phones
Create in-house CRM credentials for agents, senior TL and Managers
Reset CRM passwords for credentials for agents, senior TL and Managers
Create domain PC and vicidial logins
Reset password domain and vici dial credentials
Administering Vicidial and PBX dialer
IT monitoring: ISP bandwidth and vici dial call servers
Maintaining the Servers, PC’s, Routers and Switches.
OPERATING SYSTEMS: Windows XP, Vista, 7, 8; Windows Server 2003, 2008, 2012; Linux including CentOS, Ubuntu, Arch, Debian
Configuring and troubleshooting Microsoft Outlook
Documentation of all the work done using Excel, MS Word, Google sheet and Google documents
Preparing weekly/monthly work status report and updating technology-specific documents
Installed and configured workstations for IP/IPX based LAN
Switches: Basic Configuration and VLAN setup (D-Link switches)
Help negotiate hardware, software, and circuit contracts for customers
Active Directory users and groups management
Distribute packages via Group policy across all the desktops and servers
Basic knowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP), Firewall PIX, Cisco Call Manager and routing protocol BGP
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
Working knowledge of IIS Server, DHCP Server, DNS Server , Proxy Server on Linux and windows
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers
Installing software and application to user standards
Configuring and troubleshooting desktops, laptops, and servers
Familiar with hardware tools like servers, printers, VoIP, networking, and telecommunications devices
Excellent troubleshooting skills in complex software and hardware problems
Troubleshooting of personal computers. Online Support to customers concerning their computer problems