Cynthia

MSP, Telemarketing, Appointment Setter, Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

August 22nd, 2023 (219 days ago)

Member Since

September 13th, 2017

Profile Description

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queriesReceiving, logging and managing calls from internal staff via telephone and emailMaintaining an Asset Database and track changes 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs, and PrintersEscalate unresolved calls to the infrastructure support teamLog all calls in the Service Desk Call Logging system (SCSM)Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely mannerTo maintain a high degree of customer service for all support queries and adhere to all service management principlesProvide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)Provide stats for the weekly Service Desk report on call trendsBasic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Blackberry account management and provisionTo arrange for external technical support where problems cannot be resolved in-houseIPT phone issues such as voicemail passwords and phone hardware problems.Account credential Issues (resetting passwords, changing of pins, enabling and disabling accounts using active directory)IPT phone issues such as voicemail passwords and phone hardware problems.Mapping shared drives and printersEmail setup (Microsoft Exchange). Add new user or recreating emailPassword resets for some Mainframe Application using Oracle

Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Other Skills

Office and Administration » Microsoft Excel

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Paranaque, Metro Manila
Tests Taken
IQ
Score:  116
DISC
Dominance: 43/35
Influence: 60/91
Steadiness: 88/25
Compliance: 46/28
English
B2(Upper Intermediate)
Uploaded ID
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