Catrina

EXPERIENCED Customer Service Support Team Lead

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

October 1st, 2024 (6 days ago)

Member Since

September 13th, 2017

Profile Description

The Virtual Assistant Rainbow you've been looking for
- 5+ years of Virtual Assistant and Customer Service Support Experience

Here's how I will improve your business:

From seamless order processing to attentive customer assistance. I ensure that online businesses run smoothly and provide excellent customer service. Let me optimize your online venture with top-notch eCommerce assistance for sustained growth and customer satisfaction.
Here's what I can run for you

Customer Service
Order fulfillment
Marketing
Inventory Management
Order Processing
Order Tracking & Shipping
Refund Processing
Extensive experience with

Shopify

Seems like a good fit for your eCommerce empire

Drop a personalized message and let's see in what capacity I could help to your eCommerce business 

These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster, thereby optimizing customer lifetime value and global market positioning.

Very tech savvy -- I basically eat the following tools for breakfast 

Gorgias
ReAmaze
Trello
Slack
Shipstation
Shipmonk
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Trustpilot


Experienced freelancer with a knack for Community and Social Media Moderation. Elevating brand trust, customer loyalty and market presence through strategic support that ensures 
Community platforms moderate in
<8efe80624d780eba0c6493ec45140364>Facebook
Instagram<8efe80624d780eba0c6493ec45140364>Twitter


Sounds like a fit? Drop me a quick message or invite so we can schedule a Discovery Call 

Drop a personalized message and let's see in what capacity I could help to your eCommerce business

Top Skills

Customer Support

Experience: 2 - 5 years

I've been a Virtual Assistant for 5 years.

Customer Support » Email Support

Experience: 2 - 5 years

I handle over 850 tickets in a single week.

Office and Administration » Email Management

Other Skills

Professional Services » Medical Services

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: 1 - 2 years

I've been an Administrative Assistant for a car rental agency for 2 years.

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

E-Commerce » Inventory Management » Quality Control

Human Resources

Experience: 1 - 2 years

I've been a Human Resource Administrative Assistant in the Hotel industry for 2 years handling timekeeping, payroll, memorandums, and other paperwork.

Customer Support » Phone Support

Customer Support » Social Media Moderation

Customer Support » Forum Community Moderation

Customer Support » Phone Support » English Speaking

Experience: 1 - 2 years

I've been a customer service agent for more than 2 years in a BPO company

Basic Information

Age
32
Gender
Female
Website
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Address
San Carlos City, Negros Occidental
Tests Taken
IQ
Score:  105
DISC
Dominance: 32
Influence: 27
Steadiness: 21
Compliance: 20
English
C1(Advanced)
Uploaded ID
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