Kristine
Customer and Technical Support, Training and Operations, Escalations Specialist
Overview
Looking for full-time work (8 hours/day)
at $5.66/hour ($1,090.91/month)
Bachelors degree
Last Active
March 3rd, 2026 (113 days ago)
Member Since
March 2nd, 2010
Profile Description
Customer Support and Operations professional with 8+ years of B2B SaaS experience supporting
small businesses through enterprise customers. Known for deep product expertise, strong
problem-solving skills, and ownership-driven customer advocacy. Experienced in non-voice support,
workflow optimization, knowledge base management, and cross-functional collaboration with Product,
Engineering and Operations teams. Passionate about delivering empathetic, clear, and actionable
customer experiences while improving internal workflows.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
• B2B Customer Support (SMB to Enterprise) • SaaS Product Support & Feature Expertise • Email, Chat, SMS, and Non-Voice Channels
Customer Support » Customer Service
Experience: 10+ years
Coaching » Training and Development
Experience: 2 - 5 years
Technical Writing & Training Development New hire onboarding
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 6 months - 1 year
Root Cause Analysis & Problem Scoping • Workflow & Process Optimization • Customer Escalation & Ownership • Knowledge Base & Documentation Management • Product Feedback, QA, and Testing • Cross-Functional Collaboration
Office and Administration » Google Workspace
Experience: 10+ years
Office and Administration » Quality Assurance » Bug Tracking
Experience: 2 - 5 years
Customer Support » Product Knowledge
Experience: 10+ years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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