Experienced Customer Support Specialist & E-Commerce Virtual

Overview

Looking for full-time work (8 hours/day)

at $5.10/hour ($986.59/month)

Bachelor's Degree

Last Active

July 9th, 2026 (today)

Member Since

September 6th, 2017

Profile Description

With over a decade of experience, I provide top-tier virtual assistance and customer support to clients in the US, UK, and Australia. My mission is to enhance customer satisfaction and streamline operations through efficient, empathetic, and results-driven support.

Customer Support Expertise Across Multiple Channels: Email & Live Chat: Fast, friendly, and professional resolution of inquiries and issues.

Social Media: Engaging with customers via Facebook, Instagram, and other platforms to build relationships and resolve concerns in real time.

Proficient in Leading Tools & Platforms:

Communication & Collaboration: Slack, Google Drive, ClickUp, Airtable, Tettra

E-commerce: Shopify, ShipBob, Easyship, Goodcang

Customer Support: Gorgias, Zendesk, Help Scout, Tawk, RingCentral, AirCall, Velocity Dialer

CRM & Productivity: HubSpot, Salesforce, Magento, Google Sheets, Excel

Messaging & Time Tracking: WeChat, DingTalk, Time Doctor, Hubstaff, Connecteam Launch Pad

Additional Platforms: Guru, Shippit, Airtasker

Why Work With Me?

10+ years of hands-on experience
Proven ability to adapt to new tools and systems quickly
Committed to exceeding customer expectations
Detail-oriented, dependable, and highly organized

Let’s work together to provide your customers with the exceptional service they deserve while optimizing your internal workflows for efficiency and growth.