CSR/Chargeback Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 22nd, 2024 (5 days ago)

Member Since

August 30th, 2017

Profile Description

I’ve been working in a BPO industry for 9 years and 2 years remotely. I love providing excellent customer service experience to make sure that we keep their business.
I am skilled in communicating with clients over the phone. I have experienced with working as a technical, sales and billing support for a cable company.

I also have an experience as a dispute and chargeback with one of the biggest banks in the USA and as a chargeback specialist for eCommerce. I have sound knowledge of the chargeback process and have strong analytical and decision-making skills. I can monitor, evaluate and respond to the disputes with strong compelling evidence before the due date. I am also cross-skilled in fraud management & can research and identify fraudulent trends, which can help minimize chargebacks. I have keen attention to detail, a quick learner and a flexible person.

CORE QUALIFICATIONS
Customer Focus
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

I am always interested in making long term professional relationships with my clients.