Customer Service/eCommerce VA

Profile Description

If you're a business owner or a busy professional looking to maximize your time and productivity. I can definitely help you.

I have knowledge and experience in the following fields:

Customer Service, eCommerce - product listing and supplier sourcing, Social Media Management, 2D illustrations, and cold calling.

Skills and services I offer:

Customer Service 
• Phone/Email/Chat

Appointment Setting
• Cold Calling
• Circle Prospecting

General Virtual Assistance
• Transcription
• Data Entry
• Canva Graphics/Editing
• Basic Photo and Video Editing 
• Email Management
• Calendar Management 
• Copy Writing 

Admin and Management Skills 
• Taking meetings and calibration notes
• Creating Team updates and cascading information from the management team to teaUpgrade to see actual infombers 
• Creating Training materials and Knowledges Base Guides
• Stand-in SME (Subject Matter Expert)

Management Skills
• Job Posting and Recruitment
• Schedule meetings and interviews 
• Interview and Screen potential new hire
• Live training and walk thru
• Team Management
• Performance management 

eCommerce - Amazon, Walmart, FB Market Place, FB/Meta Shop & eBay
• Product Researching 
• Product Listing
• Title Building
• Generate Product Descriptions via AI writer
• Order Fulfillment
• Supplier Order Management
• Supplier Sourcing (Wholesale)
• Coordinating with suppliers
• Qualifying Suppliers
• Product Sourcing
• Product Listing 
• Listing Optimization
• Inventory Management 
• Order Fulfillment
• Returns Management
• Order Management and Tracking
• Email Management
• Amazon, Walmart, eBay, and Facebook/Meta Seller Central Management

Shopify
• Customer Service
• Invoice creation
• Returns and Refund Processing
• Product Listing

Software/Tools:
• Windows XP/Vista/7/8/10
• Microsoft Office Word, PowerPoint, and Excel.
• Microsoft Outlook 2002/2007/2013/2016/2019
• Microsoft Teams, Zoom, Skype, Slack, Google Meet
• Canva, Autodesk Sketchbook, Pxlr, Krita
• SKU Grid
• Proton VPN, IP Burger
• Google Workspace, Sheets, Docs, Calendar, Drive, Meet, Chat
• Calendly
• Zillow, Redfin
• Hubstaff
• Zendesk, Gorgias, Kustomer
• ShipStation
• Returnly 
• Keepa
• SmartScout
• Zeedrop
• AI Writer by Picsart
• Rytr

Top Skills

Other Skills