BPO Operations Manager

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Associates degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

August 28th, 2017

Profile Description

I am currently working as an Operations Manager for almost 2 years and had extensive experience in managing an account with 150+ FTE.
Skills acquired:
Team Management
Performance Management
Process Improvement
Workforce Management
Coaching and Mentoring
Employee Engagement
Operations Management
Proficiency in MS Office
Customer Service
Responsibilities:
Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
Manages and staffs the operations assigned.
Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
Develop individual & team goals and implement plan to carry out objectives.
Guide Operations Managers in meeting of all team & individual goals.
Ensure compliance with all established policies and procedures.
Assist the VP for Operations in crafting operations procedures.