Current Employment Status:
Hired Full Time on Aug 24, 2010
Purok Maligaya, Carbide Village, Iligan City
OBJECTIVE
Pursuing opportunity which
allows me to grow professionally, while effectively utilizing my versatile
skills set to promote your corporate mission and exceed team goals.
QUALIFICATIONS
SUMMARY
Notable skills/competencies
include:
• Skill in both verbal and written communication • Highly possesses self-discipline, patience, hardwork and professionalism. • Work in a flexible schedule • Call center management• Agent recruitment and training• Client relationship management• Appointment set
WORK EXPERIENCES
Inbound Sales Representative
eTelecare Solutions
Lahug, Cebu City
October 2005- July 2007
Persuading
individuals to switch from their regular phone service to VOIP through
compelling phone conversations.
Seamlessly
connect them to a third-party verifier to ensure their agreement to the
change.
Consistently
ranked as the top seller for numerous months, maintaining a perfect 100%
quality assurance score.
?All of my sales
have been impeccably clean, reflec
professionalism.
Outbound Sales Representative
Cordia Communications
December 2007- December 2008
Persuading
individuals to switch from their regular phone service to VOIP through
compelling phone conversations.
Seamlessly
connect them to a third-party verifier to ensure their agreement to the
change.
Consistently
ranked as the top seller for numerous months, maintaining a perfect 100%
quality assurance score.
?All of my sales
have been impeccably clean, reflec
professionalism.
Technical Support Representative
Cordia Communications
December 2008- July 2009
Providing comprehensive
assistance to customers.
Guiding them through the setup
process of their VOIP devices with clarity and patience.
I am readily available to
address any queries or concerns they may have whether through calls or
Possess strong troubleshoo
skills, adept at resolving any VOIP-related issues efficiently.
Assigned DIDs and seamlessly
create new accounts as needed
Ensuring smooth and hassle-free
experience for our customers.
Operations Manager
Mc Neil Call Center Solutions
December 2009- May 2020
• Spearheaded the establishment and growth of a start-up call center, responsible for all operational aspects.• Successfully recruited, trained, and managed a team of agents, ensuring high performance and adherence to client standards.• Developed and maintained strong relationships with diverse clients, delivering tailored solutions including appointment set
Customer Service Representative/Virtual Assistant
Frosch Rewards and Incentive
August 2010 – March 2024
Responsibilities:
Respond to
PERSONAL BACKGROUND
Birthdate: October 19, 1983
Home Address: Carbide Village, Iligan City
Citizenship: Filipino
Civil Status: Married
EDUCATIONAL QUALIFICATIONS
ELEMENTARY: Mahayag Elementary School
San Miguel Bohol Bohol
1996
Class
Valedictorian
SECONDARY: Tagbilaran City Science High School
Tagbilaran City
2000
Graduated
with High Honors
COLLEGE: Holy Name University
Bachelor of Science in Electronics and
Communications Engineer
2005
Dean's Lister
SCHOLARSHIP: DOST Department of Science and Technology ScholarYear
PROFESSIONAL REFERENCES:
Anna Peters
Manager Branch Operations
FROSCH Rewards and Incentives
D: 972.807.7076 | Toll 800.747.1931 ext. 8726
Melanie Miller
Chief Engagement Officer
LionFire Group
Mobile:
Melissa Adame
Accoun
FROSCH Rewards and Incentives
D: 972.807.7085 |M: 800.747.1931 | F: 972.393.2606
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 10+ years
Experience: 1 - 2 years
Experience: Less than 6 months
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.