Operations Manager|Virtual Assistant|CustomerService

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,120.00/month)

Bachelor of Science in Electronics and Communications Engineering

Last Active

June 5th, 2026 (4 days ago)

Member Since

September 18th, 2009

Profile Description

---------- T. TAYAG
Purok Maligaya, Carbide Village, Iligan City
----------
----------

OBJECTIVE
Pursuing opportunity which
allows me to grow professionally, while effectively utilizing my versatile
skills set to promote your corporate mission and exceed team goals.
 
QUALIFICATIONS
SUMMARY
 
Notable skills/competencies
include:
• Skill in both verbal and written communication • Highly possesses self-discipline, patience, hardwork and professionalism. • Work in a flexible schedule  • Call center management• Agent recruitment and training• Client relationship management• Appointment set ---------- • Lead generation• Surveying• Telemarke ---------- • Telesales• Process optimization• Cross-functional collaboration
 
 
WORK EXPERIENCES
 
Inbound Sales Representative
eTelecare Solutions
Lahug, Cebu City
October 2005- July 2007
 

Persuading
individuals to switch from their regular phone service to VOIP through
compelling phone conversations.
Seamlessly
connect them to a third-party verifier to ensure their agreement to the
change.
Consistently
ranked as the top seller for numerous months, maintaining a perfect 100%
quality assurance score.
?All of my sales
have been impeccably clean, reflec ---------- my dedication to excellence and
professionalism.
Outbound Sales Representative
Cordia Communications
December 2007- December 2008
 

Persuading
individuals to switch from their regular phone service to VOIP through
compelling phone conversations.
Seamlessly
connect them to a third-party verifier to ensure their agreement to the
change.
Consistently
ranked as the top seller for numerous months, maintaining a perfect 100%
quality assurance score.
?All of my sales
have been impeccably clean, reflec ---------- my dedication to excellence and
professionalism.
Technical Support Representative
Cordia Communications
December 2008- July 2009
 

Providing comprehensive
assistance to customers.
Guiding them through the setup
process of their VOIP devices with clarity and patience.
I am readily available to
address any queries or concerns they may have whether through calls or
emails
Possess strong troubleshoo ----------
skills, adept at resolving any VOIP-related issues efficiently.
Assigned DIDs and seamlessly
create new accounts as needed
Ensuring smooth and hassle-free
experience for our customers.
 
Operations Manager
Mc Neil Call Center Solutions
December 2009- May 2020
• Spearheaded the establishment and growth of a start-up call center, responsible for all operational aspects.• Successfully recruited, trained, and managed a team of agents, ensuring high performance and adherence to client standards.• Developed and maintained strong relationships with diverse clients, delivering tailored solutions including appointment set ---------- for insurance and merchant services, lead generation, surveying, telemarke ---------- , and telesales.• Implemented efficient processes and strategies to optimize productivity and meet client objectives.• Collaborated with cross-functional teams to streamline operations and enhance service delivery.• Orchestrated lead generation and appointment set ---------- campaigns for final expense insurance, Medicare, auto insurance, health insurance, life insurance, and mortgage insurance, achieving high daily appointment and lead quotas.• Produced up to 30 high-quality appointments daily for final expense insurance, as well as 30 leads daily for auto insurance, and 15 leads per category for health, life, auto, and mortgage insurance.• Conducted outbound sales processes for a US and Canadian telephone company, consistently securing a minimum of 12 sales per day and maintaining a successful winback account for customer retention.• Executed merchant account surveys, comple ---------- approximately 70 surveys daily to gather comprehensive and accurate information about businesses' software and operational processes.
 
Customer Service Representative/Virtual Assistant
Frosch Rewards and Incentive
August 2010 – March 2024
Responsibilities:
 
Respond to emails and phone calls:Monitor incoming emails and phone calls regularly throughout the day.Prioritize messages based on urgency and importance.Respond promptly to inquiries, forwarding relevant messages to appropriate parties when necessary.Draft and send emails on behalf of managers, providing clear and concise ---------- anize managers' calendars:Coordinate with managers to determine their scheduling preferences and ---------- put upcoming events, mee ---------- s, and deadlines into the calendar system.Arrange appointments, ensuring that there are no scheduling conflicts.Update calendars as needed to reflect any changes or additions.Schedule appointments and mee ---------- s:Communicate with internal and external stakeholders to arrange suitable mee ---------- ---------- nd out mee ---------- invitations, including relevant details such as date, time, location, and agenda.Coordinate mee ---------- logistics, such as reserving conference rooms and arranging catering if necessary.Follow up with attendees to confirm attendance and provide any additional information.Process daily purchase orders:Review incoming purchase orders from customers.Enter order details into the system accurately and promptly.Coordinate with relevant departments to ensure orders are fulfilled in a timely manner.Prepare customer orders' spreadsheets and keep online records:Compile customer orders into organized spreadsheets.Maintain online records of orders for easy access and reference.Update spreadsheets and records regularly to reflect the latest order status and information.Follow up on orders:Monitor the progress of customer orders throughout the fulfillment process.Proactively communicate with customers to provide updates on their orders.Address any issues or concerns raised by customers regarding their orders promptly and effectively.Process refunds and return of packages:Handle customer requests for refunds or returns according to company ---------- itiate the refund process and ensure timely processing of refunds.Coordinate the return of packages, including issuing return labels and arranging for package pickup or drop-off.Reissuance of expired reward cards:Receive requests from customers for reissuance of expired reward cards.Verify customer information and eligibility for reissuance.Generate new reward cards and update customer records accordingly.Crea ---------- new cards and emailing them to customers:Generate new reward cards for eligible ---------- nd personalized emails to customers with their new reward card details.Ensure that customers receive their new cards promptly and accurately.Work with vendors regarding orders:Communicate with vendors to place and track orders for products.Provide vendors with necessary information such as order details, quantities, and delivery instructions.Coordinate with vendors to ensure timely delivery of products and resolve any issues that may arise during the ordering process.Follow up with vendor if package or item is not received:Monitor the status of orders and track shipments to ensure timely delivery.If a package or item is not received within the expected timeframe, follow up with the vendor to inquire about the status of the ---------- municate with the customer regarding any delays and provide updates on the expected delivery date.Track items and handle returns:Track shipments to ensure successful delivery to customers.If an item is returned to the sender, contact the customer to obtain a new address and resubmit the order to the vendor for delivery.Coordinate with the vendor to arrange for the reshipment of the item to the updated address provided by the customer.Follow up on missing items and manage refunds or replacements:If an item is missing or damaged upon delivery, follow up with the vendor to address the issue.Work with the vendor to arrange for a refund or replacement of the missing or damaged ---------- municate with the customer to inform them of the resolution and ensure their ---------- eck and manage the backend and frontend of the program:Upload new products to the program's backend system, ensuring accurate product information and pricing.Monitor the frontend of the program for errors, discrepancies, and bugs.Report any issues to the appropriate team for resolution and track the progress of bug fixes.

PERSONAL BACKGROUND
Birthdate:                   October 19, 1983
Home Address:           Carbide Village, Iligan City
Citizenship:                 Filipino 
Civil Status:                Married
 
EDUCATIONAL QUALIFICATIONS
ELEMENTARY:             Mahayag Elementary School 
                                    San Miguel Bohol Bohol 
                                    1996
                                    Class
                                    Valedictorian
 
SECONDARY:               Tagbilaran City Science High School
                                     Tagbilaran City
                                    2000
                                    Graduated
                                    with High Honors
 
COLLEGE:                    Holy Name University
                                    Bachelor of Science in Electronics and
                                    Communications Engineer
                                    2005
                                    Dean's Lister
 
SCHOLARSHIP: DOST Department of Science and Technology ScholarYear
2000-2005

PROFESSIONAL REFERENCES:
 
                                                Anna Peters
                                                Manager Branch Operations
                                                FROSCH Rewards and Incentives
                                                D: 972.807.7076 | Toll 800.747.1931 ext. 8726 
                                                ----------
 
                                                Melanie Miller                
                                                Chief Engagement Officer
                                                LionFire Group
                                                Mobile: ----------  |  ----------  
                                                ----------
                                                
                                                Melissa Adame
                                                Accoun ----------
                                                FROSCH Rewards and Incentives
                                                D: 972.807.7085 |M: 800.747.1931 | F: 972.393.2606
                                                ----------
 
 Notable
skills/competencies include:
Skill in both verbal and written communication
Highly possesses self-discipline, patience, hardwork and professionalism.
Work in a flexible schedule 
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<!--[endif]-->Appointment set ----------
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<!--[endif]-->Cross-functional collaboration