Customer Service Representative

91 ID PROOF
EXPECTED SALARY
Php 100,000.00/month ( $1,939 USD )
40 hrs/wk ( $12.12 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
12 years in Customer Service
BASIC INFORMATION
Age:
32
Gender:
Female
Tests Taken:
IQ
Score:  112

DISC
Compliance:29
Dominance:45
Influence:20
Steadiness:9

English
 C2(Advanced/Mastery)
Last Active:
2019-06-01
Member Since:
2017-08-26
SKILL SUMMARY

* Has an experience working in a Business Process Outsourcing industry for 12 years

* Has worked as a Claims Analyst in a U.S based health insurance company for 3 years to interpret medical and mental health claims and to review provider fee schedule

* Knowledge of HIPAA guidelines and familiarity with CPT, ICD-9 and HCPC codes

* Familiarity of US health insurances

* Expertise in transcribing both fields of general or medical

* Knowledgeable in MS applications.

* Knowledge in using Google Docs, Calendar, etc.

* Has an experience working as a Virtual Assistant (VA) and handled tasks like job posting in social media sites, booking a flight, paying bills online, managing calendar and objfk, recruitment, answering business phone calls and managing a team

* Done cold calling and appointment setting

* Personable and tactful; successful in building instant rapport with a wide range of personalities.

* High ethical standards, commitment to honesty, integrity, and the sensitive handling of confidential information.

* Fast learner, detail oriented, good problem solver, and hard-working both independently and with a team.

* Responds effectively and creatively to change and works well under pressure in a deadline-driven environment.

* Excellent written and verbal communication skills.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Personal Assistant
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support