Current Employment Status:
Hired Full Time on Nov 12, 2021
I have more than 12 years of customer service experience supporting US healthcare accounts. I am trained with basic call center KPIs. My expertise would be claims, billing, healthcare benefits, enrolment and coverage for providers and member. For a year I was also part of the escalation team dealing with complaints and high level payment adjustments.
Adept in communicating through phone, e-mail and tickets with clients.
I am also particular on issue resolution, driving productivity and managing quality goals.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.